Bench - Assistant Guest Service Mgr FT

Lowes Foods; South Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Lowes Foods is seeking a Guest Service Manager for Store 283 in Indian Land, SC. You will oversee front porch hosts and cashiers, ensuring a fast, friendly checkout experience and adherence to service standards.

Responsibilities include scheduling, training, cash handling, and maintaining front porch operations and security, with focus on guest satisfaction and loss prevention.

Qualifications

• Friendly, outgoing personality.
• Ability to supervise and develop front porch hosts.
• Proficient in training cashiers and managing schedules.
• Experience handling cash, deposits, and refunds.
• Strong communication and guest service skills.

Responsibilities

• Maintain Guest Service Standards.
• Ensure No Noticeable Wait policy is followed at all times.
• Schedule staff to meet service goals within labor guides.
• Train cashiers and instruct hosts to adapt to guest needs.
• Handle guest requests, refunds, and check approvals promptly.
• Maintain clean, organized front porch and parking areas.
• Provide performance feedback to front porch hosts.
• Process weekly cash reports and related documentation.
• Manage cash office security and daily cash counts.
• Produce reports and conduct audits as required.

Skills

Friendly demeanor

Guest service

Team supervision

Training & development

Cash handling

Attention to detail

Mathematical skills

Communication

Physical stamina

Education

High School Diploma or GED

Tools

Point-of-sale systems

Job description

Overview

To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.

Overview

To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.

We are excited to announce that Lowes Foods Store 283 Indian Land, SC will open Fall 2025! The store will be packed with all our Guests’ favorite concepts that we can’t wait to share with this community! Indian Land was recently voted a best small town in South Carolina. It’s short 20-minute drive to Charlotte, NC and offers the best of small town feel with easy access to the hustle and bustle of city life! Indian Land has several parks for nature lovers, and breweries for those who love to socialize. And, with major sports teams and venues in Charlotte, there’s plenty to do!

Responsibilities

• Maintenance of Guest Service Standards
• Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
• Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not in use.
• Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• 2. Training and Development of Front porch Hosts
• Provides training and direction to hosts not meeting the front porch standards.
• Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
• Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
• 3. Sales, Cash and Invoice Accounting
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• 4. Cash Related Activities
• Prepare bank deposits according to policy.
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• 5. Cash Office Security
• Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front porch and cash office.
• 6. Cashier/Guest Service Clerk Performance Reports
• Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.