Bellperson - Part Time

IHG Hotels & Resorts; San Diego (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

InterContinental Hotels & Resorts in San Diego is seeking a friendly Front Desk/Guest Services Associate to welcome guests, assist with luggage, and ensure a smooth check-in experience.

You will explain room features, provide information on local attractions, handle requests, and collaborate with the team to maintain cleanliness and guest satisfaction.

Qualifications

• High School diploma or equivalent, plus some guest service experience or hotel experience preferred.
• Must speak fluent English. Other languages preferred.

Responsibilities

• Escort incoming hotel guests to rooms and assist guests with luggage.
• Inspect guest rooms for order and adequate supplies.
• Explain features of room such as operation of radio, television, telephone, in-room movie system, etc.
• Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Deliver laundry, guest mail/messages, or sundry items to guest rooms, and respond to other special requests.
• Deliver messages and run errands.
• Maintain the front porte-cochere by picking up trash.
• Respond to guest complaints and inform supervisor of major problems.
• Promptly transport luggage to and from guest rooms; may tag/store luggage on request.
• Inspect and clear hotel entrance and surrounding areas of litter and debris.
• Accept dry cleaning from guest and secure for pick up by dry cleaning company.

Skills

Fluent English

Guest service experience

Education

High School diploma or equivalent

Job description

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

• Escorts incoming hotel guests to rooms and assists guests with luggage.
• Inspects guest's room to ensure that it is in order and that supplies are adequate.
• Explains features of room such as operation of radio, television, telephone, in-room movie system, etc.
• Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Delivering clean laundry, guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
• Delivers messages and runs errands.
• Maintains the front porte-cochere by picking up trash
• Other duties as assigned.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company.

• Salary: $21.25

Qualifications & Requirements:

• High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
• This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds.
• Moving about the public areas.
• Handling objects such as luggage.
• Bending, standing, stooping, kneeling.

• Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
• May be required to work nights, weekends, and/or holidays.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.