Bellperson

voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Hotel and travel discounts

Professional development opportunities

Job summary

A downtown hotel in Chicago is seeking a Bellperson to provide exceptional service to guests upon arrival and departure. Responsibilities include greeting guests, managing luggage, and ensuring prompt service delivery. The ideal candidate will possess strong customer service skills, maintain a professional demeanor, and communicate effectively with all hotel departments. The role offers discounts and development opportunities within the hospitality industry.

Qualifications

• Proven customer service experience is preferred.
• Strong communication skills are necessary.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet guests upon arrival and ensure timely luggage delivery.
• Maintain cleanliness in the Front Drive area.
• Communicate effectively with all departments.
• Provide guests with accurate information regarding hotel services.

Skills

Customer service skills

Communication skills

Multitasking abilities

Problem-solving skills

Job description

Summary:

The Bellperson will greet guests at arrival and departure and ensure all luggage are delivered/collected accurately, efficiently and on time. Maintain proper records of luggage, parcels or letters for guests. Provide information as requested by guests or patrons.

What’s in it for you…

• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

Essential Duties and Responsibilities

• Immediately acknowledges and greets guest in a professional manner in accordance with brand standards.
• Offers assistance with vehicle doors and luggage upon guest arrival.
• Escorts incoming guests to rooms, assists with luggage and offers information of available services and facilities of hotel, points of interest and local attractions.
• Explains features of room such as operation of radio, television, air conditioning, and how to place telephone calls.
• Deliver luggage to guest rooms in timely and professional manner.
• Arrange and store luggage carts safely and take extreme care when loading and unloading guests’ property.
• Must thoroughly and professionally communicate with all departments regarding guest needs and requests.
• Maintain accurate knowledge of all property offerings, including descriptions of all outlets, hours of operation and any in-house events taking place.
• Knowledge of general local area information.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain cleanliness of Front Drive and ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift.
• Maintains a high level of confidentiality with all guest information.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Deliver excellent customer service in an efficient manner.

Source: Hospitality Online