Bellperson - Hotel Winters, Winters, CA

Hotel Winters - Winters, CA; Winters (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Team culture

Holiday pay

Same-day pay

Employee assistance program

Room rate discounts

401(k)

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a Bellperson for the Hotels Winters in Winters, California. This role provides porter services, greets guests, assists with luggage, and delivers items to rooms while maintaining a warm, professional demeanor.

The Bellperson will answer inquiries, promote hotel services, and share local recommendations. Flexibility to work nights, weekends, and holidays is required, with a focus on accuracy and

Qualifications

• High School diploma or equivalent.
• Experience in hospitality operations and brand standards.
• Ability to communicate clearly and follow verbal instructions.
• Basic math skills for cash handling.

Responsibilities

• Greet guests and assist with luggage, providing porter services.
• Transport luggage to/from rooms and assist with departures.
• Answer guest inquiries and promote hotel services to guests.
• Maintain lobby, courtyard and entrances, keeping areas clean and debris-free.
• Provide information about local attractions and directions to guests.
• Log deliveries and guest requests accurately for follow-up.

Skills

Customer service

Communication skills

Flexibility

Luggage handling

Education

High School diploma

Job description

About this position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Bellperson for the Hotels Winters in Winters, California.

Job Purpose:

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, etc. Maintains written log, recording these requests and deliveries.
• Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Points out to each guest the fire exits, usage of TV and A/C and provides ice
• Delivers newspapers nightly to all occupied rooms
• Performs other duties as assigned, requested or deemed necessary by management.
• Cleans lobby areas, courtyard and entrances and maintains free of debris in order to present a clean and attractive facility to customers.
• Compliance with the hotel conduct policy.
• Be well groomed and in uniform with name tag at all times.
• Should provide a certain level of motivation to the department.
• Ensure that all of the duties of his staff are carried out through constant communication.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with hospitality industry processes, operational procedures, and brand standards across major hotel organizations

This job requires the ability to perform the following:

• Must be able to communicate verbally and understand and follow verbal instruction.
• Must be able to use tact and understanding when dealing with a variety of customer service problems.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Reduced Hotel Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)

Salary Information

$16.9 - $18.9Hourly Wage