Bellperson

AccorHotel; Washington (District of Columbia); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Discounted rates (Accor worldwide)

Learning programs

Career growth opportunities

Planet 21 CSR initiatives

Job summary

Fairmont Hotels & Resorts in Washington, D.C., Georgetown, seeks a friendly Bellperson to welcome guests and ensure their comfort from arrival.

You will assist with luggage delivery, orient guests to their room, maintain the lobby area, and support Guest Services with tours and safety. This role requires a service-oriented mindset and the ability to stand for long periods.

Qualifications

• Service-focused personality essential.
• Ability to work well under pressure in a fast-paced environment.
• Excellent communication and professional presentation.
• Ability to work cohesively with colleagues as part of a team.
• Position requires standing for long periods and lifting up to 50 lbs.

Responsibilities

• Greet all guests and deliver the highest level of guest satisfaction at every interaction.
• Assist with timely delivery of luggage, messages and items to guest rooms or areas.
• Provide a personal room orientation to guests in a friendly and engaging manner.
• Maintain a visible Lobby presence to assist guests and support Guest Services leadership.
• Keep Lobby and front entrance clean, including glass areas and main doors.
• Record and deliver all guest and colleague deliveries to the correct destination promptly.
• Undertake Doorman duties as directed by the Guest Service Manager.
• Demonstrate knowledge and adherence to Fairmont standards.
• Answer guest inquiries about Washington, D.C. and hotel services.
• Ensure smooth arrival and departure of tours and coordinate efficiently.
• Adhere to Health & Safety responsibilities related to hotel emergencies and security.
• Assist with room changes as directed by Front Office.

Skills

Service oriented

Communication

Professional presentation

Teamwork

Guest service mindset

Job description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.

Bellperson

Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.

Rate of Pay

$19.00 per hour

What is in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

• Welcoming all guests and providing the highest level of guest satisfaction at every interaction
• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
• Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
• Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
• Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
• Demonstrate excellent knowledge and adherence of Fairmont standards
• Answer guest inquiries regarding Washington, D.C.and the hotel services and facilities
• Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
• Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, security
• To assist with room changes as directed by the Front Office.

Your experience and skills include

• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of ateam
• This position requires standing for long periods of time, lifting and pulling up to 50lbs

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.