Bellperson

Fairmont Hotels & Resorts

Washington (District of Columbia)

On-site

USD 25,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Paid time off

Health, dental and vision insurance

401K

Discounted rates for Accor world-wide

Learning programs

Career growth opportunities

CSR initiatives

Job summary

Fairmont Hotels & Resorts in Washington, DC’s Georgetown area is looking for a Bellperson to warmly welcome guests and assist with luggage and orientation. You will deliver items promptly, maintain lobby presentation, and support guest services while upholding Fairmont standards.

Ideal candidates are service oriented, can work under pressure, communicate clearly, and collaborate with team members. Legal work authorization in the United States is required.

Qualifications

Service-focused personality and guest-centric approach.
Experience in customer service is an asset.
Ability to work well under pressure in a fast-paced environment.
Excellent communication skills and professional presentation.
Must be legally authorized to work in the United States without sponsorship.

Responsibilities

Greet all guests and ensure the highest level of satisfaction.
Deliver luggage, messages, and items promptly within the property.
Personalize room orientation in a professional, friendly manner.
Maintain lobby presence and assist guests as directed.
Keep lobby and front entrance clean, including glass areas and doors.
Record and deliver all guest deliveries accurately and timely.
Perform the duties of the Doorman as directed.
Demonstrate knowledge of Fairmont standards.
Answer guest inquiries about Washington, DC and hotel services.
Coordinate arrival and departure of tours smoothly.
Adhere to Health & Safety responsibilities for emergencies.
Assist with room changes as directed by Front Office.

Skills

Service mindset

Customer service

Under pressure

Communication

Professional presentation

Teamwork

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.

Company Description

Hotel Overview

Job Description

Bellperson

Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.

What Is In It For You

Competitive Salary
Paid Time Off
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

What You Will Be Doing

Welcoming all guests and providing the highest level of guest satisfaction at every interaction
Timely delivery of guests’ luggage, messages and any other items for delivery within the property
Personalize guests’ orientation of their room in a professional, friendly and engaging way
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
Demonstrate excellent knowledge and adherence of Fairmont standards
Answer guest inquiries regarding Washington, D.C. and the hotel services and facilities
Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, and security
To assist with room changes as directed by the Front Office.

Rate of Pay: $19.00 per hour

Qualifications

Your experience and skills include: