Bellperson

Innisfree Hotels; Pensacola Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Innisfree Hotels is seeking a Bell Person at Hilton Pensacola Beach. The role greets guests, assists with luggage, escorts guests to rooms, and provides concierge services.

You will respond to guest requests promptly, maintain excellent service standards, and support a positive, welcoming atmosphere for all guests and team members. The position requires a high school diploma or equivalent, strong English communication, and a commitment to customer service.

Qualifications

• High school diploma or equivalent required.
• Hospitality experience preferred.
• English proficiency required to communicate with guests and team members.
• Commitment to excellent customer service.
• Friendliness, problem solving, and organizational skills needed.
• Ability to multitask and handle difficult guests.

Responsibilities

• Greet guests and welcome them to the hotel.
• Relieve guests of their luggage on arrival.
• Assist guests at concierge/reception desk or lobby.
• Escort guests to rooms and inform them of amenities.
• Respond promptly and courteously to guest requests.
• Provide valet services for arriving and departing guests.
• Answer phones and route messages as needed.
• Maintain knowledge about property and surroundings.
• Follow policies and perform other duties as assigned.

Skills

High service mindset

English communication

Team player

Multitasking

Problem solving

Guest interaction

Education

High school diploma or equivalent

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Hilton Pensacola Beach

The Bell Person is primarily responsible for greeting and welcoming all guests to the hotel and to relieve guests of their luggage on arrival. This role will ensure that the highest standards of hospitality are always demonstrated, and that all guest requests are dealt with in a prompt and courteous manner.

Essential Duties and Responsibilities

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

• Maintains regular attendance as required by scheduling which will vary according to the needs of the individual property.

• Be present at the concierge/reception desk or in the lobby ready to assist guests, colleagues, and visitors when requested.

• Greets guests upon arrival and makes them feel welcomed by always following the 5/10 rule.

• Escorts guests to their assigned rooms, placing luggage in and inspect guest room for order and adequate supplies and informs guests of room amenities, lastly offering anyother assistance they may need before securing their room shut.

• Provides quality service to all guests by responding to their requests promptly, efficiently, and courteously.

• Checks the daily arrival list for VIPs or guests with special needs in preparation to assist them.

• Arranges for special services for guests as needed, which includes but is not limited to making reservations somewhere, calling a taxi, providing directions, or simply sending up a small surprise to acknowledge a special occasion.

• Provide valet services to departing and arriving guests.

• Assists with answering the telephone and taking messages, transferring calls or dealing with inquiries.

• Has accurate knowledge about the property, its amenities, and surrounding areas.

• Follows all company’s policies, procedures, and meet standards.

• Performs any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.

2. Previous experience in hospitality industry preferred.

3. Ability to read, write, and speak effectively in English to communicate with guests and team members.

4. Commitment to providing excellent customer service.

5. Friendliness, problem solving, and organizational skills needed.

6. Must be able to communicate effectively and often handle disgruntled guests and difficult situations.

7. Must be able to multi-task.

8. Must be a team player.

9. Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.