Houseperson

Innisfree 62s; United States; On-site; USD 28,000 - 38,000; Full time

Job summary

Innisfree Hotels is seeking a Houseperson to maintain cleanliness of guest corridors, service areas, and assist with transferring linens and delivering items to guest rooms across Amelia Island properties.

The ideal candidate has a high school diploma, at least 1 year in housekeeping, and can read, write and speak English clearly. You will work to keep spaces immaculate, assist guests, and follow all safety and company policies.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of housekeeping experience in hospitality preferred.
• Ability to interpret a variety of instructions when provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Ability to perform basic mathematical calculations.
• Have a strong attention to details.
• Must be able to multi-task.
• Must be a team player.
• Ability to work independently with minimal supervision in a high degree of autonomy.
• Must have valid driver's license and clean driving record (As applicable by property).

Responsibilities

• Always approach interactions with guests and employees in a friendly, service-oriented manner.
• Promote a positive and caring work environment by addressing and resolving conflicts calmly.
• Maintain regular attendance as required by scheduling.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Walk assigned floors at the beginning and end of shift; note areas needing cleaning or dusting.
• Assist with housekeeping calls and follow up on requests.
• Keep linens and supplies stocked and maintained.
• Be familiar with proper guest room cleaning procedures; assist as needed.
• Handle items for Lost and Found per company standards.
• Report needs for repairs to the proper department in a timely manner.
• Show initiative by anticipating guests' and team members' needs.
• Follow all company policies and maintain a safe work environment.
• Operate and drive shuttle if applicable by property.
• Perform other duties as assigned by management.

Skills

Attention to detail

Multi-tasking

Team player

English communication

Education

High school diploma or equivalent

1 year housekeeping experience

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Springhill Suites Amelia Island The Houseperson is responsible for maintaining the cleanliness of guest corridors, housekeeping closets, service elevator landings, and all other assigned areas. This role is responsible for transferring linen to and from the closets as well as delivering any other items to guest rooms as needed.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Walk assigned floors at the beginning and end of shift; removing any newspapers, trash, trays, and/or linens and note any areas that may need immediate cleaning or dusting.
• Assist with housekeeping calls and requests and ensure that they have been completed with follow-up and communication.
• Assist with keeping linens and supplies stocked and maintained.
• Must be familiar with proper guest room cleaning procedures to assist with cleaning if needed.
• Handle items for “Lost and Found” according to company standards.
• Report any needs for repairs to the proper department in a timely manner.
• Show initiative in job performance by anticipating the needs of guests and team members alike.
• Follow all company’s policies and procedures.
• Must maintain a clean and safe work environment and report any safety issues to management immediately.
• Able to operate and drive shuttle (as applicable by property).
• Perform any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.
2. Minimum 1 year of housekeeping experience in the hospitality industry preferred.
3. Ability to interpret a variety of instructions when provided in written, oral, or scheduled form.
4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
5. Ability to perform basic mathematical calculations.
6. Have a strong attention to details.
7. Must be able to multi-task.
8. Must be a team player.
9. Ability to work independently with minimal supervision in a high degree of autonomy.
10. Must have valid driver's license and clean driving record (As applicable by property).

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth. Come join our team! We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth. At Innisfree Hotels, our culture underpins our success. We foster a workplace that promotes personal growth and service to humanity. We create opportunities for our employees and associates to participate in the creation of a more civil society and place great value on creativity, collaboration, and innovation. Our culture resonates from our corporate office to our properties, resulting in great experiences for our guests.