Bellperson

PERG online; New Orleans (LA); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

PERG online in New Orleans is seeking a Bellperson to deliver outstanding guest service by building relationships, anticipating needs, and providing personalized assistance. You will manage luggage, escort guests, and coordinate with Front Desk to ensure smooth arrivals and departures.

The role requires standing for long shifts, a polished appearance, and strong communication. Previous luxury hotel experience is preferred, with flexibility for nights, weekends, and holidays.

Qualifications

• Luxury hotel experience is required.
• Must be able to stand for the entire scheduled shift.
• Customer service oriented with strong communication and organizational skills.
• Willingness to work flexible hours including nights, weekends and holidays.
• Clear, concise written and verbal English communication.

Responsabilités

• Maintain bell carts via cleaning and routine maintenance.
• Engage guests with friendly expressions and personalized service.
• Supervise the bell staff and ensure efficient duties.
• Assist in making restaurant and limousine reservations for guests.
• Deliver parcels, mail, and special deliveries to guestrooms.
• Keep the bell storage closet clean and organized.
• Follow up on guest complaints to ensure resolution.
• Coordinate with housekeeping and maintenance for guest satisfaction.
• Direct guests to the Front Desk or meeting rooms and call taxis/shuttle as needed.
• Assist, retrieve, and load luggage for guests.
• Notify Front Desk and Guest Services of VIP arrivals.
• Train new bell staff on procedures and protocols.
• Maintain daily bell log for arrivals and departures.
• Send a daily shift information email; inventory radios and bell carts.

Connaissances

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Friendly demeanor

Outils

Payroll systems

Description du poste

Overview:

The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities:

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervising the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, doorstops, bell carts.

Qualifications:

• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include: Payroll systems