Bellman I FT

Omni Hotels; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels in Tempe, AZ seeks a Bellperson to deliver personalized guest service and assist with luggage, valet, and concierge tasks. You will greet guests, transport luggage, coordinate with Front Desk, and support VIP arrivals with discretion and warmth.

The role requires practical hospitality experience, strong communication, and the ability to multi-task in a fast-paced hotel environment. Flexible hours, including nights and weekends, are expected.

Qualifications

• Customer-focused hospitality experience required.
• Ability to stand for an entire shift.
• Excellent communication and interpersonal skills.
• Comfort engaging guests and providing personalized service.
• Ability to multitask in a busy hotel lobby.

Responsibilities

• Maintain bell carts and assist with luggage and parcel deliveries.
• Greet guests warmly and use appropriate expressions.
• Supervise bell staff and ensure efficient service.
• Assist with reservations for restaurants and transportation for guests.
• Direct guests to Front Desk or meeting rooms and call taxis or shuttles as needed.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain daily bell log and inventory of tools and equipment.
• Notify Front Desk of VIP arrivals and communicate guest needs.

Skills

Guest service

Multitasking

Communication

Stamina

Problem solving

Teamwork

Job description

Bellperson

Overview:

The Bell/Valet Attendant is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities:

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervising the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure Lobby Presence when on shift.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.

Qualifications:

• Must be at least 21 years of age
• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.