Bellperson

Stonebridge Hospitality Associates; New Orleans (LA); On-site; USD 14,000 - 19,000; Full time

Job summary

Stonebridge Hospitality Associates in New Orleans is seeking a Bell Attendant to welcome guests, assist with luggage, and accompany them through arrivals and departures. You will provide local information, coordinate transportation, and support reservations to ensure a smooth guest experience.

The role requires lifting up to 50 lbs, standing for extended periods, and a flexible schedule including evenings and weekends. This position is full-time and non-exempt.

Qualifications

• Previous experience in guest service or hospitality.
• Excellent communication and interpersonal skills.
• Ability to lift up to 50 lbs.
• Ability to stand and walk for extended periods.
• Knowledge of local attractions preferred.

Responsibilities

• Greet guests and assist with luggage.
• Transport luggage to and from rooms.
• Provide information on amenities and local attractions.
• Arrange taxis or shuttle services.
• Maintain clean lobby and bell stand.
• Assist with check-in/check-out as needed.
• Store and retrieve luggage in designated areas.
• Support special requests and reservations.
• Monitor lobby and assist guests proactively.
• Follow security protocols and report suspicious activity.
• Uphold high guest service standards.

Skills

Guest service

Communication

Organization

Endurance

Mobility

Job description

City, State

New Orleans, Louisiana

Title

Bell Attendant

Location

New Orleans

FLSA

Non-Exempt

Status

full-time

Reports to

Bell Captain

Pay Range

$12.00

Job Summary

The Bell Attendant provides assistance and services to guests, ensuring a smooth and enjoyable arrival and departure experience. This role includes transporting and storing guest luggage, offering local area information, and assisting with reservations and other guest requests.

Essential Functions and Duties

• Greet guests upon arrival and departure, assisting with luggage and offering a warm welcome.
• Transport guest luggage to and from guest rooms efficiently and safely.
• Provide information about the hotel's amenities, services, and local area attractions.
• Assist with guest transportation needs, including arranging taxis or shuttle services.
• Ensure the bell stand and lobby areas are clean and presentable at all times.
• Deliver packages, messages, and other items to guest rooms or other areas of the hotel as needed.
• Assist with room assignments and guest check-in/check-out processes when necessary.
• Store and retrieve guest luggage and personal items in the designated storage areas.
• Offer assistance with special requests, such as room service orders or restaurant reservations.
• Monitor the lobby for guest needs and provide proactive assistance.
• Maintain knowledge of hotel security protocols and report any suspicious activity.
• Uphold the highest level of guest service standards to ensure a memorable experience.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• Previous experience in a guest service or customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills to interact with guests in a friendly and professional manner.
• Strong organizational skills and attention to detail when handling guest requests and belongings.
• Ability to work well under pressure in a fast-paced environment.
• Ability to lift and carry heavy luggage, up to 50 lbs.
• Must be able to stand and walk for extended periods.
• Knowledge of local attractions, restaurants, and services is preferred.

Work Environment

• Primarily an indoor role with frequent movement throughout the hotel lobby, guest areas, and guest rooms.
• Must be able to stand and walk for extended periods while assisting guests.
• Must be able to lift and carry objects up to 50 lbs regularly.
• Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.
• Occasional outdoor work when assisting guests with transportation or luggage.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-10-27.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.