Bellperson

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Free meal per shift

Discounted gym membership

Room discounts at Marcus Hotels &

Job summary

Marcus Hotels & Resorts is seeking a Bell Attendant at the Grand Geneva Resort & Spa in Lake Geneva, WI. You will warmly escort guests to rooms, assist with luggage, and ensure guests understand room features in a friendly manner.

The role requires a high school diploma (GED acceptable) and 6+ months of guest service experience, with a focus on courteous, proactive service and the ability to work varied shifts in a dynamic resort environment.

Qualifications

• High School Diploma or GED preferred.
• 6+ months of guest service experience preferred in hospitality.
• Strong knowledge of guest service standards and professional conduct.

Responsibilities

• Greet guests warmly and stay attentive during busy periods.
• Assist with luggage and transport to guest rooms.
• Match luggage tags, issue claim tickets, and manage storage as needed.
• Direct guests to hotel areas and provide útil information and guidance.
• Respond to guest inquiries with accurate information and help as needed.
• Perform other tasks as assigned.

Skills

Guest service

Communication

Friendly demeanor

Teamwork

Education

High School Diploma/GED

Tools

Computer basics

Radio communications

Job description

Description

If you\'re eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Bell Attendant at the Grand Geneva Resort & Spa, you\'ll warmly escort guests to and from their accommodations, assist with luggage, and ensure they are fully acquainted with their room and its features in a friendly and courteous manner.

Description

If you\'re eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Bell Attendant at the Grand Geneva Resort & Spa, you\'ll warmly escort guests to and from their accommodations, assist with luggage, and ensure they are fully acquainted with their room and its features in a friendly and courteous manner.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Warmly greet guests and stay calm and attentive during busy periods or emergencies.
• Assist with luggage, retrieving and transporting items to guest rooms via bell cart.
• Match luggage tags, issue claim tickets, and manage luggage storage as needed.
• Direct guests to hotel areas and provide helpful guidance.
• Listen to guest inquiries, offer accurate information, and assist as needed.
• Perform other tasks as assigned.

What do you bring to the role?

• High School Diploma/GED preferred.
• 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
• Overall knowledge of proper guest service, standards and code of conduct.
• Outgoing and friendly personality with a general knowledge of computer and radio functions as well as ability to find a need and take care of an issue.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Physical stamina to complete repetitive manual labor tasks.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.