Bellperson

InterContinental Hotels Group; Chicago (IL); On-site; USD 21,035 - 22,799; Full time

Job summary

InterContinental Hotels Group is seeking a Guest Services Associate for their IC - Chicago Magnificent Mile location. In this role, you will be responsible for welcoming guests, providing accurate information, and maintaining cleanliness in public areas. A service-oriented attitude and the ability to work overnight shifts are essential.

The position offers a salary range of $15.27 to $16.55 and values clear communication and cultural awareness in guest relations.

Qualifications

• Must be able to work overnight shifts as needed.
• Ability to communicate clearly with proper grammar in English.
• Attention to cultural differences.

Responsibilities

• Welcomes guests and familiarizes them with hotel facilities.
• Accompanies guests and delivers luggage to rooms.
• Answers guest inquiries and informs managers of any challenges.
• Cleans public and bell storage areas and alerts security of suspicious occurrences.

Skills

Service oriented

Friendly and positive attitude

Clear communication

Ability to lift up to 70 pounds

Education

High school diploma or equivalent

Some college preferred

Job description

Hotel: IC - Chicago Magnificent Mile (ORDHA), 505 N Michigan Ave, 60611

Reports to Bell Captain, and Guest Services Manager.

Guests and visitors.

Front Office: Guest Relations, Concierge, Front Desk and Valet parking.

Responsibilities

• Welcomes guests and familiarizes them with the hotel and facilities.
• Accompanies guests and delivers luggage to rooms.
• Answers inquiries.
• Informs Bell Captains, Guest Services Manager, and or the MOD of any challenges relating to the hotel or guest.
• Able to give clear directions (Chicago).
• Delivers packages, guest messages, and newspapers.
• Informs Managers of guest challenges.
• Keeps public area and bell storage area clean.
• Notifies Engineering of any mechanical difficulties throughout the hotel.
• Alerts Security of any suspicious occurrences or individuals in the hotel.
• Understands responsibility during all types of hotel emergencies.
• Provides services in absence of Door Attendant.
• Attends meetings and hotel training sessions as required by hotel management.
• Perform other duties, tasks and special projects as assigned.

Qualifications

• Able to work overnight shifts as needed.
• Ability to lift up to 70 pounds.
• High school diploma or equivalent; some college is preferred.
• Service oriented.
• Friendly, positive and good natured attitude with daily guest contacts, as well with hotel employees.
• Ability to clearly communicate with proper grammar in English with guests/visitors, management and hotel personnel to their understanding.
• Ability to be a clear thinker and can remain calm in pressure situations.
• Must be conscious of culture differences.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $15.27 to $16.55. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Equal Employment Opportunity

EEO is the law: we are an equal opportunity employer and welcome employees from all backgrounds.