Bellperson

AT&T Hotel & Conference Center; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Vacation Days

Annual Merit Increases

Free Daily Shift Meals

Discounted Monthly UT Garage Parking

Referral Bonus

Job summary

Join AT&T Hotel & Conference Center in Austin as a full-time Bell Person, providing assistance and services to guests to ensure a pleasurable arrival and departure experience.

Your responsibilities include transporting luggage, maintaining a clean appearance, and delivering exceptional customer service per PLATINUM SERVICE Standards. The role offers benefits like paid vacations, annual merit increases, and free shift meals.

Qualifications

• Must have AM and PM availability daily.
• Pleasant demeanor and courteous when interacting with guests.
• Knowledgeable about hotel amenities to assist guests.

Responsibilities

• Assist guests with luggage transport and storage.
• Maintain cleanliness of the bell area and uniforms.
• Provide excellent service as per the PLATINUM SERVICE Standards.

Skills

Customer service

Communication

Observational skills

Job description

Come join our Guest Services team as a full-time Bell Person! We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em!

*Individual MUST have AM and PM availability daily, shift typically run from 7AM-3PM and 2-10:30PM

To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.

ESSENTIAL FUNCTIONS

• Assist in the transport and storage of guests' luggage to guest room and conference center
• Assist with guest packages when needed
• To properly “log” all trips with guest luggage
• Responsible for a clean appearance of uniforms
• Knowledgeable about all hotel amenities
• To have pleasant conversations with guests about hotel promotional programs
• Ensure cleanliness of bell closets and bell carts
• Answer phones in lower lobby when needed
• Welcomes and assists guests according to PLATINUM SERVICE Standards.
• Providing an excellent first impression to guests
• Maintains a presence in the Front Drive throughout the hours of the shift.
• Greets all guests courteously, using the guest’s name whenever possible.
• Assist with the coordination of the arrivals and departures on the front drive
• Demonstrates PLATINUM SERVICE Standards in all interactions.
• Remains observant and responds to each guest who passes through entrances.
• Assists Housekeeping in maintaining the cleanliness and appearance of the Hotel Lobby and Entry way.
• Reports suspicious people, behavior, and vehicles to Loss Prevention
• Ensures adherence to Code of Ethics

BENEFITS

• Paid Vacation Days (after 90 days of employment)
• Annual Merit Increases
• 11 Paid Holidays (after 90 days of employment)
• Ride the Bus for Free
• Free Daily Shift Meals
• Lockers & Locker Rooms with Showers
• Discounted Monthly UT Garage Parking
• Discount Gift Shop offerings
• Referral Bonus

AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States. EOE & AA Employer M/F/D/V.