Bellman / Porter

Chesapeake Bay Beach Club; Stevensville (MD); On-site; USD 29,000 - 36,000; Part time

Job summary

Chesapeake Bay Beach Club in Maryland seeks a friendly Porter to greet guests, assist with luggage, and support the front desk. You will ensure hospitality standards, deliver packages, and keep the lobby tidy and welcoming.

The role requires flexibility to work days, nights, weekends, and holidays, with a focus on delivering outstanding guest service and helping guests with mobility and luggage needs. Weekend availability is expected.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Check daily arrival list for VIPs or guests with special needs.
• Be present at the front door or lobby to assist guests, colleagues and visitors.
• Coordinate collection and delivery of guest luggage and equipment efficiently.
• Tag baggage and return identification slips to guests.
• Escort guests to rooms and place luggage in the assigned room.
• Inspect guest rooms for order and supplies and inform guests of amenities.
• Deliver faxes, messages, packages and flowers to rooms and offices.
• Provide items on loan to guests and collect them on departure.
• Coordinate delivery and collection of group luggage.
• Ensure all luggage is accounted for with guest verification.
• Ensure safe storage of guest personal items.
• Assist with luggage storage requests.
• Transport departing guests' luggage from rooms to the lobby and then to cars after reconfirmation.
• Respond to guest requests with knowledgeable, efficient service.
• Assist with answering telephones, taking messages, and handling inquiries.
• Provide efficient luggage storage, delivery and collection service.
• Perform other tasks as assigned by management.

Skills

Communication

Flexibility

Teamwork

Organization

Multi-tasking

Job description

Summary/Objective

Primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are always demonstrated, and that all guest requests are dealt with in a prompt and courteous manner. In addition to assist guests with luggage, Porters are also responsible to collect and distribute post, parcels. And deal with general inquiries and ensuring the lobby and forecourt areas are always clean and tidy.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Checks the daily arrival list for VIP's or guests with special need.
• To be present at the front door or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage and return the identification slips to guests.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guests' rooms and other offices.
• Provide items on loan to guest and collect the items back from guest before departure.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage of guest personal items.
• Assist guest with luggage storage request.
• Transport departing guest's luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• To provide an efficient luggage storage, delivery and collection service.
• Perform any other tasks as assigned by the management.

Competencies

• Communication Proficiency.
• Flexibility.
• Teamwork Orientation.
• Organization.
• Ability to multi-task.

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and moving mechanical parts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is regularly required to talk to or hear. The employee is frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 25 pounds and occasionally lift or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

Position Type/Work Schedule Expectation

This is a variable hour position to include days, nights, weekends and holidays. This position regularly requires long hours and frequent weekend work.

EEO/AAP Policy Statement

Chesapeake Bay Beach Club provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.