Bellman, Inn on Woodlake

Kohler Co.; Wisconsin; On-site; USD 11,000 - 16,000; Part time

Job summary

Kohler Co. in Kohler, WI seeks a Bell Staff I for guest arrival, departure, and assistance throughout a guest’s stay. The role covers luggage handling, door greeting, valet, and delivering items or messages, with a focus on exceptional service.

The position requires 18+ and a valid driver’s license, with shifts that include weekends, holidays, and some overnights. The job emphasizes maintaining a clean, safe entry and coordinating with Front Desk and other departments.

Qualifications

• Must be at least 18 years of age and possess a valid driver’s license.
• Strong verbal and written communication skills.
• Physical requirements include: walking, standing for extended periods, bending, reaching and frequently lifting up to 50 pounds.
• Some previous experience in guest services preferred.
• Work hours will frequently include weekends and holidays and occasionally include overnight shifts.

Responsibilities

• Greet guests at entry points and escort them to rooms with luggage.
• Open doors and provide sense of arrival with proper greeting and addressing by last name.
• Explain room amenities and lock system procedures; assist with luggage handling.
• Provide deliveries or messages from Front Desk/Concierge to guests; deliver newspapers and amenities.
• Maintain clean bell stand and work areas; ensure proper lighting and safety around entryways.
• Provide information on Kohler Resort facilities and local attractions; respond to guest requests in a timely manner.
• Assist with transportation and valet parking as needed; park Avis rentals when applicable.

Skills

Driver's license

Verbal and written communication

Guest services experience

Ability to lift up to 50 lbs

Job description

Bellman, Inn on Woodlake

Location: Kohler, WI

Opportunity

Under general supervision, Bell Staff I will provide professional and personal service to guests and members for the duration of stay. Bell Staff will perform a variety of services, including but not limited to: greeting guests at entry points of the property, loading/unloading luggage, valet, transporting luggage to and from guest rooms and providing guests with property information, local attractions and directions.

Specific Responsibilities

Guest Arrival

• Open the door and greet guest with "sense of arrival" by using proper greeting and last name.
• Escort guests to their rooms with luggage.
• Explain the proper procedure of the door lock system and emergency exits.
• In the guest's room, hang any garments in the closet and explain the room amenities and place any luggage on a luggage rack.
• Valet guest's vehicle if requested or give directions to parking areas for self-park.

Guest Departure

• Remove luggage from guest's room and bring it to the lobby, (store in storage closet, luggage room if necessary).
• Retrieve vehicle as requested.

Message and Delivery Responsibilities

• Deliver messages from Front Desk or Concierge to guests.
• Deliver newspapers to guestrooms.
• Deliver amenities or a package to guest's room.
• Any other miscellaneous deliveries required by guest or hotel staff.

Work Area Responsibilities

• Ensure bell stand coverage at all times.
• Maintain a clean work area, including all common rooms and storage closets. Furniture should be arranged properly and debris should be picked up.
• Maintain a clean entryway to the property by sweeping, shoveling, salting, and ensure proper lighting is in good working condition.

Information Responsibilities

• Maintain a working knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions.
• Provide guests with information and brochures on the Kohler Resort facilities and history.
• Timely response to special requests; inform hotel departments as appropriate.
• Inform supervisor of any guest problems or unusual circumstances.

Transportation Responsibilities

• Assist with transportation when necessary.
• Valet park vehicles.
• Park Avis Rental cars in the designated area, for applicable properties.

This is a casual part-time position working weekends and weekdays. Hours vary between 5:30 am - 11:00 pm.

Skills/Requirements

• Must be at least 18 years of age and possess a valid driver’s license.
• Strong verbal and written communication skills is necessary.
• Physical requirements include: walking, standing for extended periods, bending, reaching and frequently lifting up to 50 pounds.
• Some previous experience in guest services preferred.
• Work hours will frequently include weekends and holidays and occasionally include overnight shifts.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $7.70 - $11.60 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.