Bellman/Driver - FT

Sheraton Dallas Hotel by the Galleria; Inwood (TX); In loco; USD 19.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts at Marriott Hotels

Complimentary daily meals (AM & PM)

Quarterly team celebrations

Descrizione del lavoro

Driftwood Hospitality Management is seeking a Bellman/Driver for Sheraton Galleria Dallas to warmly welcome guests, assist with luggage, and transport guests safely between the hotel and local areas.

The role emphasizes outstanding customer service, safety, and efficient shuttle operations; requires a valid driver's license and the ability to lift up to 75 lbs; high school diploma preferred; flexible, team‑oriented environment.

Competenze

• Customer service skills with a friendly, professional demeanor.
• Ability to solve problems and handle multiple tasks simultaneously.
• Strong communication and guest-relations orientation.

Mansioni

• Greet guests and provide courteous service.
• Open doors, assist with luggage, and escort guests to elevators and rooms.
• Transport guests safely by driving shuttle vans or other vehicles.
• Load and unload guest luggage and other materials.
• Provide information about the local community on request.
• Maintain cleanliness of entrances, lobby, and elevator areas.

Conoscenze

Customer service

Problem solving

Multitasking

Communication

Formazione

High School diploma or equivalent

Strumenti

Driver's license

Descrizione del lavoro

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.Sheraton Galleria Dallas is proud to be recognized as one of Marriotts’ premier properties in North America. We feature 317 beautifully appointed guest rooms and more than 12,000 square feet of flexible meeting space overlooking the vibrant downtown Dallas.At Sheraton Galleria, we believe exceptional hospitality starts with an exceptional team. That’s why we foster a workplace culture built on recognition, connection, and shared success. Team members enjoy valuable perks including employee discounts at Marriott Hotels, complimentary daily meals for AM and PM shifts, quarterly team celebrations, and a supportive environment where every contribution matters.Position SummaryThe Bellman/Driver will greet guests and will provide courteous services such as opening doors, operating elevators, helping guests with luggage and helping control the guest traffic flow in the lobby. Safely transport guests between the hotel and various locations, providing courteous and timely service. Maintain the cleanliness and proper functioning of the vehicle while ensuring a positive and comfortable experience for guests.ResponsibilitiesResponsible for delivering excellent level of service.Communicate and welcome guest in a friendly demeanor at all times.Maintains cleanliness of Sheraton Dallas Galleria entrance, lobby, and elevators areas.Transport guests safely by driving shuttle vans or other vehicles.Provide information regarding the local community upon request.Load and unload guest luggage and other materials.Complete required transportation logs.Report vehicle mechanical problems immediately.Obey traffic laws and follow established traffic and transportation procedures.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Ensure safety and security for our guests.Assist guests with their luggage, packages, etc.Open doors, assist with luggage, escort guests to elevators and to their rooms as needed.Continuously finds opportunities to assist guests, other departments or leaders.Other duties as assigned.QualificationsThis position will also include driving the hotel shuttle within the local area. A current & valid driver's license is required, with no moving violations on your driving record.High School diploma preferred.Driving record free of serious infractions.Excellent customer service, problem-solving, and multi-tasking skills.Walking and standing for long periods of time and ability to lift up to 75lbs.Frequent ability in standing, walking, kneeling, crouching, bending, stooping.High school diploma or equivalent related experience required.