Host Staff - Verise

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 25,000 - 26,000; Part time

Job summary

Grand Pacific Hotel Services LP in Carlsbad, CA is seeking a part-time dining attendant to deliver excellent dining experiences while maintaining standards and organization in the restaurant. You will seat guests, coordinate with servers, and handle reservations and guest requests.

The role requires good communication, basic hospitality knowledge, and willingness to work varied shifts. Training sessions and attendance are expected as part of rotating schedules at the Westin/Solea Carlsbad Resort

Qualifications

• High school or equivalent education preferred.
• Experience in public contact or customer service position preferred.
• Preferred restaurant/hospitality experience.
• Knowledge of wine preferred.

Responsibilities

• Seat guests in station rotation and manage guest lists.
• Inform servers of seated tables and guest needs.
• Handle reservation book and note special requests.
• Take incoming calls and manage reservations.

Skills

Customer service

Communication

Wine knowledge

Teamwork

Education

High school diploma or equivalent

Tools

OpenTable

Job description

Job DetailsJob Location: Grand Pacific Hotel Services LP - Carlsbad, CA 92008Position Type: Part TimeSalary Range: $18.50 - $18.50 HourlyJob Shift: Varied

POSITION PURPOSE

Responsible for consistently delivering excellent dining experiences of guests while maintaining the quality standards and organization of the restaurant staff.

ESSENTIAL FUNCTIONS

• Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
• Ensure servers are aware of their seated tables and are meeting their guests needs.
• Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.

Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

• Perform general clerical tasks including maintaining logbooks, reservation books, and Open Table.
• Assist in table setting and general dining room maintenance during peak periods.
• Perform other duties as requested, such as executing special guest requests.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledge of appropriate table settings and service ware.
• Knowledge of all menu items, prices and general service procedures.
• Must possess basic computational ability.
• Must possess basic computer skills.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by resort environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

QualificationsQUALIFICATION STANDARDS

Experience & Education

• High school or equivalent education preferred.
• Experience in public contact or customer service position preferred. Preferred restaurant/hospitality experience.
• Experience with Open Table program preferred.
• Knowledge of wine preferred.

Licenses or Certificates

• Food Handlers Certificate

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Westin/Solea Carlsbad’s standards.

Attendance:

Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Ownership:

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa’s owner or operator.