Bell/Valet Attendant

Rosewood Hotel Group; Santa Fe (NM); On-site; USD 14,000 - 17,000; Full time

Job summary

Rosewood Hotel Group is seeking a dedicated Bell Person to provide excellent guest services in Santa Fe, New Mexico. You will be responsible for transporting guest luggage, providing information on hotel features, and ensuring a welcoming experience for all guests.

The ideal candidate will have prior hospitality experience, a high school diploma, and the ability to drive various vehicle types. Strong attention to detail and problem-solving skills are essential to meet the needs of our guests.

Qualifications

• Prior hospitality experience, preferably in a similar position.
• Ability to communicate clearly with guests and co-workers.
• Valid State of New Mexico Drivers' License with a clean driving record.

Responsibilities

• Transport guest luggage to/from guestrooms and assist with guest needs.
• Drive guests to local attractions and provide information about hotel services.
• Maintain cleanliness and organization of assigned work areas.

Skills

Attention to detail

Organizational skills

Problem-solving

Teamwork

Driving skills

Education

High school diploma

Job description

OVERVIEW / BASIC FUNCTION

Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Drive, park and retrieve guest vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel’s standards.

Drive guests to local area attractions and restaurants in the company vehicle.

Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities.

RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level daily.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Transport guest luggage from current room to reassigned room for room changes.
• Transport guest luggage from their room to the point of departure from the hotel.
• Assist in locating guest's lost luggage.
• Correctly tag, store and retrieve luggage from holding room.
• Identify and explain hotel facilities and features to guests while escorting them to their room.
• Identify fire exit closest to guest's room and explain safety features of assigned room.
• Demonstrate use of room key to guests.
• Place guest luggage inside room.
• Identify and explain guest room features to include use of:
  • air conditioning/heat units and thermostat controls
  • telephone
  • television
  • clock radio
  • guest services directory
  • mini-bar
  • in room safe
  • lights
  • bathroom amenities
  • valet/laundry services
  • door lock
  • ice and vending areas
• Offer packing/unpacking service; explain pressing and laundry service.
• Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Maintain accurate log record of guest calls for Bell Person assistance.
• Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.
• Remain in assigned postposition, maintaining correct stance.
• Retrieve guest dry cleaning/laundry from rooms and deliver processed items.
• Deliver items to guest rooms promptly to include:
  • messages
  • mail, faxes
  • packages
  • flowers
  • sundry items requested by guest
  • gift items
• Monitor and maintain appearance of lobby areas and luggage holding room.
• Polish luggage carts and maintain cleanliness of carts.
• Communicate parking procedures to guests.
• Assist guests with loading/unloading luggage into and out of their vehicles.
• Take possession of and park vehicle.
• Document location of vehicles parked in parking facility.
• Ensure security of vehicle and its keys.
• Date/time stamp vehicle parking ticket and file.
• Retrieve guest vehicle keys from secured location and retrieve guest's vehicle from parking facility.
• Release vehicle to guest upon proper authorization of claim tickets. Open vehicle doors, assist guest into the vehicle and close doors.
• All other duties as required.

QUALIFICATIONS

Experience: Prior hospitality experience, preferably in a similar position.

Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Thorough knowledge of all hotel services and amenities; ability to provide clear directions; ability to drive all vehicle types.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting 60 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: Valid State of New Mexico Drivers’ License; Must have a clean driving record.

EEO STATEMENT

Rosewood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PAY

The pay scale for this position is between $15.00 plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.