Front Office Agent

loewshotels; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training & development

Tuition reimbursement

Team member hotel rates

Complimentary meals

Job summary

Loews New Orleans Hotel in the Warehouse District seeks a Guest Services professional to warmly greet guests, register arrivals and coordinate with teams to ensure a seamless stay.

You will promote hotel services, handle payments, and respond to guest inquiries while upholding standards of hospitality and safety. Weekend/evening shifts may be required.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with a Property Management System, Opera preferred.
• Ability to stand and walk for long periods of time.
• Ability to work weekends, evenings and holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify credit and payment information per hotel policies.
• Promote hotel services, amenities and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of events, group bookings and banquet orders.
• Process check-out procedures and cash transactions accurately.
• Monitor cleanliness and appearance of Front Desk and lobby.
• Handle emergencies with professionalism and safety.
• Attend mandatory trainings and meetings.
• Perform other duties as assigned.

Skills

Guest experience

Clear communication

Proactive problem solving

Adaptable team player

Detail-oriented

Tools

Opera System

Job description

Loews New Orleans Hotel offers careers in the city's Warehouse District, where culture, comfort and hospitality come together. Team members help create upscale guest experiences in a prime location near the energy, charm and character of the Big Easy.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, retirement benefits
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks and more
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Complimentary parking

Benefits are subject to eligibility and may vary by position

What We're Looking For :

• Guest Experience Champion : You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• Clear Communicator : You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver : You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• Adaptable Team Player : You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• Detail-Oriented Professional : You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.

What You'll Do :

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include :

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.