Bell Stand Supervisor - Luxury Ski-Resort Guest Service Lead

Hyatt Hotels Corporation; Vail (CO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free meals

Free parking

Sick pay

Discounted hotel nights

FSA

Job summary

Grand Hyatt Vail is seeking a dynamic, service‑oriented Bell Supervisor with a strong background in Front Office to join our energetic team at Grand Hyatt Vail in Colorado.

You will supervise the bell desk operations, ensure seamless guest arrivals and departures, mentor bell associates, coordinate with Front Office and Concierge, and maintain the highest standards of grooming and service in a fast‑paced luxury resort.

Qualifications

• Minimum 2 years of work experience in Front Office operations.
• Strong understanding of bell desk operations and guest service standards.
• Excellent customer service, communication, and interpersonal skills.
• Proven leadership skills with the ability to supervise and motivate a team.
• Well-groomed, professional appearance, and strong attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Responsibilities

• Supervising and coordinating the daily operations of the bell desk, ensuring smooth and efficient guest arrival and departure experiences.
• Maintaining positive guest and colleague interactions with good working relationships.
• Ensuring the delivery of brand promise and providing exceptional guest service at all times.
• Supervising the handling of guest luggage, transportation arrangements, and other related services.
• Ensuring all bell associates maintain high standards of grooming, professionalism, and service delivery.
• Providing guidance, training, and support to bell associates to enhance service quality and performance.
• Coordinating closely with Front Office, Concierge, and other departments to ensure seamless guest experiences.
• Handling guest inquiries, requests, and complaints in a professional and timely manner.
• Monitoring lobby activities and ensuring a welcoming and organized environment at all times.
• Ensuring adherence to hotel policies, procedures, and safety standards.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Attention to detail

Education

Diploma in Hospitality

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service.We care for people so they can be their best.

Now we are looking for a dynamic, outgoing, and service-oriented Bell Supervisor with a strong background and experience in Front Office to join our energetic, enthusiastic, and passionate team at Grand Hyatt Vail.

As a Bell Supervisor, you will be responsible for:

• Supervising and coordinating the daily operations of the bell desk, ensuring smooth and efficient guest arrival and departure experiences.
• Maintaining positive guest and colleague interactions with good working relationships.
• Ensuring the delivery of brand promise and providing exceptional guest service at all times.
• Supervising the handling of guest luggage, transportation arrangements, and other related services.
• Ensuring all bell associates maintain high standards of grooming, professionalism, and service delivery.
• Providing guidance, training, and support to bell associates to enhance service quality and performance.
• Coordinating closely with Front Office, Concierge, and other departments to ensure seamless guest experiences.
• Handling guest inquiries, requests, and complaints in a professional and timely manner.
• Monitoring lobby activities and ensuring a welcoming and organized environment at all times.
• Ensuring adherence to hotel policies, procedures, and safety standards.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Annual of Season Ski Pass Bonus

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

This application window is anticipated to be open at a maximum of 30 days from September 28th to October 27th or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit hyatt.com/careers to apply.

Qualifications

• Minimum 2 years of work experience in Front Office operations, preferably as a Senior Bellman or Bell Captain in a hotel environment.
• Strong understanding of bell desk operations and guest service standards.
• Excellent customer service, communication, and interpersonal skills.
• Proven leadership skills with the ability to supervise and motivate a team.
• Well-groomed, professional appearance, and strong attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Good knowledge of local area, attractions, and transportation services will be an advantage.
• Eloquent in English communication in both written and spoken. Bahasa Indonesia proficiency is required.
• Highly responsible, reliable, and service-oriented personality.
• Diploma in Hospitality or other relevant fields will be an advantage.

Caption by Hyatt Kabutocho Tokyo | Tokyo , Kanto , JP

Thompson Palm Springs | Palm Springs , CA , US

Hyatt Regency London - The Churchill | London , ENG , GB

Hyatt Regency London - The Churchill | London , ENG , GB

Our family is always growing. Want to be in the know?