Room Attendant

InterContinental Hotels Group; Tamuning (GU); On-site; USD 14,000 - 18,000; Part time

Benefits offered by this job

Health insurance

401k plan with company match

Paid Time Off

Employee Discount

Job summary

InterContinental Hotels Group (IHG) in Guam is seeking a Hotel Housekeeping Room Attendant to maintain clean guest rooms in accordance with brand standards. This role supports guest satisfaction and hotel operations by delivering attentive, timely cleaning.

The ideal candidate has at least two years of room-attendant experience in a full-service hotel, is flexible to work all shifts, weekends, holidays, and can work on Guam without visa sponsorship.

Qualifications

• High School Diploma or equivalent.
• Strong communication and guest-service skills.
• Basic math and documentation skills.
• Must be able to work nights, weekends, and holidays.

Responsibilities

• Clean guest rooms and/or suites per brand standards and in a timely manner.
• Maintain supplies and amenities; monitor inventory and restock as needed.
• Replenish guest supplies and promptly address guest requests.
• Report damages or malfunctions to supervisors and log issues.
• Practice safety and hygiene procedures and handle cleaning chemicals properly.

Skills

Communication

Interpersonal skills

MS Office

English proficiency

Education

High School Diploma

Tools

Property Management System (PMS)

Job description

Job Status and Wage:

• This is Local Hie only
• Part Time Hourly
• $11.00 per hour

Job Requirement:

1. Must be able to work on Guam USA without any restrictions. Looking for candidates who are US Citizens, US Permanent Residents or Residents from Federated States of Micronesia.
2. No relocation package, not eligible for visa sponsor.
3. Minimum two (2) years as a Room Attendant at Housekeeping Department in a Full-Service Hotel preferred.
4. Must be flexible to work all shifts.
5. Must be able to work on Weekends, Holidays and inclement weather.

What’s the job?

As a Housekeeping Room Attendant, you will clean guest rooms and/or suites on a timely and thorough manner in accordance with brand standards to ensure guests check in to a clean and restful room that inspires success and embraces life.

Your-day-to-day

People

• Promote and maintain a safe and positive workplace.
• Attends meetings and training sessions as required.
• Maintain regular and consistent attendance, appearance and attitude.
• Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments.

Financial

• Monitor and control supplies and amenities.
• Minimize waste within all areas of housekeeping.
• Maintains equipment in proper state of cleanliness and repair.

Guest Experience

• You’ll make sure our rooms are always at their best in accordance with brand standards.
• Replenish guests' supplies.
• Ensures guest services and guest requests are promptly and courteously delivered.
• Reports guest complaints immediately.Report damage or malfunction in resort rooms to superior.

Responsible Business

• Safety awareness – follow established safety procedures at all times and wear proper personal protective equipment.
• Report, turn in, and log lost and found property according to established procedures.
• Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty program and other VIPs.
• Report unusual behavior/activities on floors.
• Compliance with hotel’s health, safety and hygiene policy.
• Maintain a section room report.
• Maintain a daily room list and proper recording of room status.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform other duties as assigned.
• Practice proper handling of chemicals and cleaning solutions.

What we need from you

Education

High School Diploma or equivalent

Service years

Minimum two (2) years as a Room Attendant at Housekeeping Department in a Full-Service Hotel preferred.

Knowledge and skills:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic math skills, reading, and writing are used when completing paperwork.
• Proficient computer skills including MS programs.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Must be able to obtain a vehicle operator license.
• Excellent interpersonal skills to build relationships internally and externally.

Language

Ability to speak, understand, read and write English.

Preferred (if required)

• Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, kneeling, climbing and crawling
• May regularly assigned to perform deep cleaning projects.

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance for full-time employees, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities.We're passionate about growing our talent. We'll provide the training & development you need to succeed & progress into your next role.

Join us and you'll become part of the global IHG family - Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans