Bell Person - Live Hotel - Maryland

Live! Casino & Hotel; Hanover (MD); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Comprehensive health benefits

Free parking

Free food and discounted meals

Tuition reimbursement

Employee discounts

Job summary

Live! Casino & Hotel in Hanover, MD is seeking a Bell Person to create memorable guest experiences from arrival to departure. You will greet guests warmly, help with luggage, and guide them through hotel amenities and local attractions.

The role emphasizes professionalism, attention to detail, and teamwork in a fast-paced casino environment. Union position; union dues may apply. 24/7 operation with a strong service culture.

Qualifications

• High School Diploma or GED required.
• Customer contact experience required.
• Second language may be desired.

Responsibilities

• Show guests to room and assist with luggage (45%).
• Explain hotel facilities, hours, and answer questions (15%).
• Check luggage for day and overnight guests (15%).
• Maintain lobby stations and stay alert for front desk needs (5%).
• Open doors while greeting guests in a friendly, courteous manner (5%).
• Keep bell stand, lobby and baggage room clean; maintain lobby doors/windows when not busy (3%).
• Post daily events/entertainment board in the lobby (3%).
• Maintain clear communication across shifts via log (2%).
• Deliver messages and valet to guest rooms (2%).
• Perform airport pick-ups/drop-offs timely and inspect vehicles.
• May perform valet duties.
• Assist front desk with key inventory twice weekly.
• Maintain professional appearance and demeanor.
• Other duties as assigned.

Skills

Guest interaction

Customer service

Communication

Luggage handling

Multitasking

Education

High School Diploma or GED

Job description

Min Compensation

USD $14.00/Hr.

Max Compensation

USD $14.00/Hr.

Overview

Why We Need Your Talents:

The Bell Person plays a vital role in shaping the first and last impression of every guest who visits Live! Casino & Hotel. Your warm greeting, attentive service, and commitment to creating a seamless arrival and departure experience set the tone for a memorable stay. From assisting with luggage to offering guidance on hotel amenities and local attractions, you ensure guests feel welcomed, supported, and valued from the moment they step through our doors. Through professionalism, attention to detail, and genuine hospitality, you help establish the exceptional service standard that defines the Live! brand.

Responsibilities

Where You'll Make an Impact:

• Show guests to room assisting them with their luggage (45%)
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions (15%)
• Check luggage for hotel guests both for day and overnight (15%)
• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts (5%)
• Open doors while guests are being greeted in a friendly and courteous manner (5%)
• Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests (3%)
• Post the daily events board and entertainment board in the lobby (3%)
• Maintain an open communication line through all shifts by proper use of log (2%)
• Deliver messages and valet to guest rooms (2%)
• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles
• May perform the duties of a valet
• Assist front desk with key inventory twice weekly.
• Maintain a professional appearance and mannerism
• Other duties as assigned

Skills to Help You Succeed:

• Able to read and interpret guest service materials, maps and directions
• Able to communicate with supervisors, co-workers and guests
• Flexible work schedule, hours and shifts will vary
• Ability to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities.
• Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred.

Qualifications

Must-Haves:

• A high school diploma or GED equivalent is required
• Customer contact experience is required.
• Second language may be desired.

Physical Requirements:

• Lifting 20 to 60lbs
• Pushing/Pull a minimum of120bs
• Carry 20-60 lbs.
• Bending a kneeling
• Continuous walking
• Continuous standing

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.

We encourage Team Members to share their preferred shift availability, and we will strive to accommodate individual scheduling preferences whenever possible and consistent with business needs. Please note that this is a union-represented position and scheduling is governed by the applicable collective bargaining agreement. Team Members may be required to participate in shift bids, and shift assignments may change based on operational requirements and Team Member seniority.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette, and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed. /li>

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