Slots/ Guest Services Attendant - Maryland
Live! Casino & Hotel Maryland
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Benefits offered by this job
Job summary
The Live! Casino & Hotel Maryland is seeking a Guest Services Attendant to monitor the slot floor, assist players, and ensure all gaming areas stay welcoming and fully functional. You will engage guests professionally, resolve concerns, and uphold gaming standards.
Responsibilities include processing jackpots, explaining game rules, and keeping machines in optimal condition. A positive, friendly demeanor and ability to work flexible hours are essential to succeed in this fast-paced environment.
Qualifications
- Must have a high school diploma or GED.
- Zero to two years of casino slot or direct guest service experience recommended.
- Ability to obtain and maintain Maryland license as mandated by the Maryland Lottery and Gaming Control Agency.
Responsibilities
- Provide the highest level of friendly guest service to players on the slot floor.
- Resolve issues with machines, including payment problems or technical difficulties.
- Collect jackpots and assist players with questions about winnings.
- Explain game rules and provide playing instructions.
- Ensure all slot machines are functioning and available for play.
- Handle customer service issues related to game rules and payouts.
- Take beverage orders and serve them promptly.
- Maintain knowledge of casino products, events, and offerings.
Skills
Education
Job description
The Guest Services Attendant is responsible for supporting the efficient, safe, and guest‑focused operation of the slot floor by monitoring machine performance, assisting players, and ensuring all gaming areas remain fully functional and welcoming. This role plays a critical part in delivering frontline service by responding to guest needs, processing jackpots, troubleshooting machine issues, and providing accurate information about games and casino offerings. Your ability to engage guests with professionalism, resolve concerns promptly, and uphold regulatory and service standards directly contributes to a positive gaming experience and the overall success of Live! Casino & Hotel. As a key ambassador on the casino floor, you help maintain our reputation for exceptional hospitality and operational excellence.
- Ensure that players have a positive experience by:
- Providing the highest level of friendly guest service
- Resolving any issues they may have with the machine, such as payment problems or technical difficulties.
- Collecting jackpots when they occur and helping players who have questions about their winnings
- Explaining the rules of each game and providing instructions on how to play
- Ensuring that all slot machines are working properly and are always available for play.
- Handling any customer service issues that may arise including answering questions about game rules, payouts, and other topics related to slot machines
- Responsible to take beverage orders from guests and serve those orders accurately and in an expeditious manner.
- Maintaining knowledge of products available for purchase, events and other casino offerings.
USD $9.00/Hr.
USD $9.00/Hr.
The Guest Services Attendant is responsible for supporting the efficient, safe, and guest‑focused operation of the slot floor by monitoring machine performance, assisting players, and ensuring all gaming areas remain fully functional and welcoming. This role plays a critical part in delivering frontline service by responding to guest needs, processing jackpots, troubleshooting machine issues, and providing accurate information about games and casino offerings. Your ability to engage guests with professionalism, resolve concerns promptly, and uphold regulatory and service standards directly contributes to a positive gaming experience and the overall success of Live! Casino & Hotel. As a key ambassador on the casino floor, you help maintain our reputation for exceptional hospitality and operational excellence.
- Ensure that players have a positive experience by:
- Providing the highest level of friendly guest service
- Resolving any issues they may have with the machine, such as payment problems or technical difficulties.
- Collecting jackpots when they occur and helping players who have questions about their winnings
- Explaining the rules of each game and providing instructions on how to play
- Ensuring that all slot machines are working properly and are always available for play.
- Handling any customer service issues that may arise including answering questions about game rules, payouts, and other topics related to slot machines
- Responsible to take beverage orders from guests and serve those orders accurately and in an expeditious manner.
- Maintaining knowledge of products available for purchase, events and other casino offerings.
- Good communication skills.
- Excellent customer service.
- Attention to detail.
- Flexible schedule.
- Teamwork.
- Ability to:
- Read simple instructions.
- Perform some troubleshooting.
- Complete slot-related paperwork with a minimum of errors.
- Knowledge of gaming laws and regulations.
- A high school diploma or GED equivalent.
- Zero to two (2) years of casino slot or direct guest service experience.
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
- Ability to:
- Stand for long periods of time without sitting or leaning.
- Handle multi-tasking heavy, work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Climb, bend, stretch, twist or reach with your body and arms, and work under variable temperatures and noise levels.
- Use near vision, see details at close range.
- Frequent standing/walking.
- Lifting/carrying of up to 25 lbs.
- Repetitive use of both hands to include light and firm grasping and finger dexterity.
- Use of stairs and elevators
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.
We encourage Team Members to share their preferred shift availability, and we will strive to accommodate individual scheduling preferences whenever possible and consistent with business needs. Please note that this is a union-represented position and scheduling is governed by the applicable collective bargaining agreement. Team Members may be required to participate in shift bids, and shift assignments may change based on operational requirements and Team Member seniority.
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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