Bell person (Fri, Sat, & Sun)

Crescent Hotels & Resorts; Huntsville (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Huntsville is seeking a dedicated Valet Attendant to assist guests with luggage and provide exceptional customer service. The role involves maintaining cleanliness in the lobby area and ensuring smooth traffic flow. Ideal candidates will have prior customer service experience and a valid driver's license.

Qualifications

• At least 6 months of previous face-to-face guest/customer service experience.
• Valid driver's license without violations.

Responsibilities

• Assist guests with luggage and explain hotel facilities.
• Maintain cleanliness in the hotel lobby and assist with valet service.

Skills

Customer Service

Communication

Job description

ESSENTIAL JOB FUNCTIONS:

1. Assist all guests with luggage, transporting luggage to and from guest room(s) as requested by guest.
2. Explain all hotel facilities to arriving guests, including their locations in the hotel, hours of operation, fire exits, and safety features.
3. Remain in the front of the hotel and lobby area when on duty and not assisting a guest.
4. Maintain the front of the hotel and the lobby area for cleanliness, including trash removal, mopping up spills, sweeping, emptying trash cans, and checking the business center, pool area, and workout facilities for neatness.
5. Deliver messages, packages, and mail to guests.
6. Perform airport pick-ups and drop-offs as scheduled.
7. Park all cars when guests request valet service in the approved parking areas, and retrieve them as requested, bringing them to the front of the hotel.
8. Maintain traffic flow at all times in the front of the hotel and parking areas.

MINIMUM QUALIFICATIONS:

1. Availability for either 3pm to 11pm or 2pm to 6pm shifts.
2. At least 6 months of previous face-to-face guest/customer service experience.
3. Valid driver's license without violations.
4. Ability to drive a manual transmission vehicle.
5. Ability to lift and transport up to 50 lbs.
6. Ability to push a bell cart weighing up to 100 pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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