Bell Person

Kimpton Banneker Washington DC; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Telus Health access

Travel Discounts

Commuter Transit Benefit

Commuter Parking Benefit

Employee Assistance Program

Educational/Professional Development

Referral Bonus Program

Job summary

Kimpton Banneker Washington DC is seeking a Bell Person to warmly greet guests, assist with luggage, and provide information about local attractions and hotel services. You will escort guests to rooms, help with changes, and support a sustainable, safe guest experience in a dynamic hotel environment.

The role involves standing, walking, lifting up to 50 pounds, and may require holidays and weekend shifts. Previous customer service experience is preferred and opportunities for growth exist within

Qualifications

• Previous customer experience required or equivalent training.

Responsibilities

• Greet guests at hotel entrance.
• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide overview of room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions and transportation guides.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing satisfaction.
• Follow sustainability guidelines (EarthView).
• Practice safe work habits and wear safety equipment.

Skills

Customer service

Education

High School diploma

Job description

Opportunity: Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.

Your Growth Path

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Your Focus

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guest to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms.
• Assist guest with room changes.
• Stock pantry when necessary.
• Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
• Perform house attendant functions when staff shortages occur.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma preferred.
• Previous customer experience required or equivalent training.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It