Bell Person

Chicken-Ranch-Casino; Jamestown (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Chicken-Ranch-Casino (CRCR) seeks a Bell Person to join its Hotel Operations team. The role focuses on delivering exceptional guest service, greeting guests on arrival and departure, assisting with luggage, and supporting front desk tasks to ensure smooth operations.

You will escort guests, describe room amenities, assist with parking, and share information about CRCR activities. A strong focus on teamwork and a guest-first mindset is essential to thrive in this role.

Qualifications

• Minimum requirements: Must be at least 18 years old and have 6+ months of experience in hospitality.
• Preferred qualifications: 1+ years in hospitality; proficiency in Hospitality Management software such as Hotsos, Opera, Infor, or similar; bilingual is a plus.

Responsibilities

• Assist Guests with luggage during check-in and check-out.
• Greet Guests during arrival and departure.
• Retrieve and verify Guest luggage and escort Guests as needed.
• Describe room amenities and inform Guests of daily CRCR activities.
• Assist in parking cars and driving to pick up VIP Guests when needed.
• Answer phones and handle Guest inquiries for the Front Desk.
• Maintain lobby and entryway cleanliness and safety.
• Provide accurate directions and information about CRCR and surrounding areas.

Skills

Guest service

Listening & communication

Problem solving

Teamwork

Adaptability

Tools

Hotsos

Opera

Infor

Job description

Bell PersonPosition SummaryAs a Team Member of the Hotel Operations team, the Bell Person is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. A Bell Person is responsible for providing exceptional Guest service, including but not limited to courtesy, sincerity, and enthusiasm to all Guests of the property.Position FunctionsEssential Functions• Follow all AAA Four Diamond standards.• Assist Guests with their luggage during check-in and check-out.• Greet Guests during arrival and departure.• Retrieve and verify Guest luggage.• Escort Guests as necessary.• Describe room amenities and inform Guests of daily CRCR activities.• Assist in parking cars, and driving to pick up our VIP Guests when needed.• Assist the Front Desk with answering phones, Guest inquiries, and other needs as business dictates.• Stock with supplies as needed.• Direct Guests toward parking, have extensive knowledge of CRCR and all surrounding areas, give directions, answer questions, and make deliveries.• Maintain cleanliness and safety of lobby and entryway.• Foster teamwork and act as a role model using a consistent, approachable demeanor and clearly articulating information.• Recognize and acknowledge all arriving and returning and VIP Guests and groups.• Other duties as assigned.Skills• Strong listening and communication skills.• Problem-solving and critical thinking.• Must be able to work independently and maintain a high level of performance.• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.• Demonstrates a flock mentality, focused on teamwork and collaboration with others.• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.• Driven to exceed expectations while remaining accountable and fair.• Move at the speed of a Cornish Chicken.QualificationsMinimum requirements:• Must be at least 18 years of age.• 6+ months of experience in hospitality.• Basic math skills.Preferred qualifications:• 1+ years in hospitality.• Proficiency in Hospitality Management software such as Hotsos, Opera, Infor, or similar software.• Bilingual is a plus.DisclaimerThis document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.