Bell Person

Chicken Ranch Casino; Jamestown (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Chicken Ranch Casino is hiring a Bell Person to join the Hotel Operations team in Jamestown, CA. The position emphasizes guest service, courtesy, sincerity, and enthusiasm to ensure a welcoming experience for all guests.

Responsibilities include assisting guests with luggage, greeting guests, describing amenities, and supporting front desk tasks as needed. Requires 6+ months hospitality experience and basic math skills; bilingual a plus.

Qualifications

• 6+ months of hospitality experience.
• Basic math skills.

Responsibilities

• Assist guests with luggage during check-in and check-out.
• Greet guests on arrival and departure.
• Describe room amenities and local activities.
• Help with parking and VIP guest pickups as needed.
• Answer phones and guest inquiries when required.
• Maintain lobby and entryway cleanliness.
• Provide excellent service to ensure a positive guest experience.

Skills

Guest service

Communication

Problem solving

Independence

Teamwork

Accountability

Job description

Job DetailsJob Location: Jamestown, CA 95327Position Type: Full TimeSalary Range: $17.00 - $17.00 HourlyJob Shift: AnyBell Person

Position Summary

As a Team Member of the Hotel Operations team, the Bell Person is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. A Bell Person is responsible for providing exceptional Guest service, including but not limited to courtesy, sincerity, and enthusiasm to all Guests of the property.

Position Functions

Essential Functions

• Follow all AAA Four Diamond standards.
• Assist Guests with their luggage during check-in and check-out.
• Greet Guests during arrival and departure.
• Retrieve and verify Guest luggage.
• Escort Guests as necessary.
• Describe room amenities and inform Guests of daily CRCR activities.
• Assist in parking cars, and driving to pick up our VIP Guests when needed.
• Assist the Front Desk with answering phones, Guest inquiries, and other needs as business dictates.
• Stock with supplies as needed.
• Direct Guests toward parking, have extensive knowledge of CRCR and all surrounding areas, give directions, answer questions, and make deliveries.
• Maintain cleanliness and safety of lobby and entryway.
• Foster teamwork and act as a role model using a consistent, approachable demeanor and clearly articulating information.
• Recognize and acknowledge all arriving and returning and VIP Guests and groups.
• Other duties as assigned.

Skills

• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrates a flock mentality, focused on teamwork and collaboration with others.
• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Move at the speed of a Cornish Chicken.

Qualifications

• Must be at least 18 years of age.
• 6+ months of experience in hospitality.
• Basic math skills.

Preferred qualifications

• 1+ years in hospitality.
• Proficiency in Hospitality Management software such as Hotsos, Opera, Infor, or similar software.
• Bilingual is a plus.

Disclaimer

This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.