Bell Person

Cambria Detroit; Detroit (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in Detroit is seeking a dynamic Bell Person to enhance guest experiences. Responsibilities include welcoming guests, assisting with luggage, and providing exceptional customer service. Ideal candidates will have strong interpersonal skills and familiarity with the local area.

Qualifications

• Strong customer service skills and a friendly demeanor.
• Physical ability to lift and transport luggage.
• Familiarity with the Detroit area and its attractions is a plus.

Responsibilities

• Welcome guests and assist with luggage.
• Provide information about local attractions.
• Maintain a clean lobby area.

Skills

Customer Service

Communication

Interpersonal Skills

Education

Basic English

Job description

The Cambria Hotel in Detroit is expanding and looking for a dynamic and energetic Bell Person to join our team!

The Cambria Hotel in Detroit will feature upscale amenities that appeal to modern travelers, including immersive, spa-style bathrooms with Bluetooth mirrors - Contemporary and sophisticated guest rooms, complete with modern fixtures, abundant lighting, and plush bedding – Multiple food and beverage options - Flexible meeting and event space- State-of-the-art fitness center - Locally inspired designs

Job Summary:

The Cambria Hotel in Detroit, Michigan, is seeking a dynamic and service-focused individual to join our team as a Bell Person. This position will see that hired employee providing exceptional Bell Person services to enhance their overall stay experience.

Duties/Responsibilities:

• Bellman Duties:
• Welcome guests upon arrival and assist with luggage, providing a warm and professional first impression.
• Escort guests to their rooms, explaining hotel amenities and services along the way.
• Offer assistance with guest inquiries, including providing information about local attractions, restaurants, and transportation options.
• Maintain the lobby area and entrance in a clean and organized manner.
• Customer Service:
• Provide exceptional customer service by anticipating and fulfilling guests' needs with a positive and friendly attitude.
• Respond promptly to guest requests and ensure a high level of guest satisfaction.
• Communication:
• Effectively communicate with hotel staff to coordinate shuttle services and ensure a seamless guest experience.
• Report any vehicle maintenance issues promptly to the appropriate personnel.
• Safety and Compliance:
• Follow all safety guidelines and protocols to ensure the well-being of guests and colleagues.
• Maintain a clean driving record and adhere to all local traffic laws and regulations.
• Other duties as assigned

Required Skills/Abilities:

• Strong customer service skills and a friendly demeanor.
• Physical ability to lift and transport luggage.
• Excellent communication and interpersonal skills.
• Familiarity with the Detroit area and its attractions is a plus.

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, understand, and communicate in basic English preferred.

Physical Requirements:

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift to fifty pounds at times.

Detroit Cambria provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.