Bell Person

Caesars Entertainment; Danville (VA); On-site; USD 9,800 - 14,000; Full time

Job summary

Caesars Entertainment in Danville, VA, is seeking a Bell Person to greet guests, assist with luggage, and coordinate with Valet and Front Desk to ensure a seamless guest experience. The role operates in a high-energy casino environment with a focus on warmth, efficiency, and attentive service.

The position requires a HS diploma or GED and preference for casino/hotel and upscale hotel experience, along with strong English communication and integrity.

Qualifications

• HS diploma or GED required.
• Casino/Hotel experience preferred.
• Experience in an upscale hotel preferred.
• Ability to read, write and communicate in English.
• Uphold highest level of integrity in all situations.

Responsibilities

• Greet, direct, and assist all guests.
• Carry a radio to respond to calls to deliver, retrieve, and store luggage.
• Load and unload luggage to/from vehicles.
• Keep accurate records and record numbers neatly while handling luggage for bus groups.
• Direct contact with guests requires patience and good communication.
• Store and retrieve luggage in the luggage room.
• Deliver and retrieve boxes, packages, and envelopes for guests.
• Engage with guests to enquire about their stay.
• Perform other duties to support department operations.

Skills

Customer service

English communication

Interpersonal skills

Integrity

Education

HS diploma or GED

Job description

Job Description

The Bell Person is responsible for being the first and last impression for our guests, centered on delivering exceptional service with warmth and enthusiasm, efficiency, and prompt professional attentive guest services within a high-energy casino environment. This role ensures seamless experience from arrival to departure assisting guests with their luggage working closely with Valet and Front Desk.

Responsibilities

HOW YOU WILL CREATE THE EXTRAORDINARY

• Greet, direct, and assist all guests.
• Carry a radio to respond to calls to deliver, retrieve, and store luggage (rack/closet) for our guests.
• Load and unload luggage to/from vehicles.
• Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups
• Direct contact with guests requires patience and good communication.
• The Bell Person will also be responsible for storage and retrieval of luggage in the luggage room.
• Deliver & retrieve boxes, packages & envelopes to & from our business center for our guests.
• Engage with guests asking how they are enjoying their stay.
• Performs other duties as assigned to support the efficient operation of the department.

Qualifications

Wage: $ 8.63 per hour plus tips.

• HS diploma or GED.
• Casino/Hotel experience preferred.
• Experience within an upscale hotel preferred.
• Skill in establishing and maintaining effective working relationships with co-workers.
• Ability to read, write, and communicate verbally in English.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Physical, Mental And Environmental Demands

• Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending, reaching, and crouching
• Copying & writing of numbers
• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency
• The work area is subject to variable temperatures.