Bell Person

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible spending account

401k with company match

Paid time off

Holidays

Tuition reimbursement

Casual team dining

Casino bus route subsidy

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado hires a Bell Person to provide a warm, professional welcome to guests, assist with luggage, and offer information about amenities. This full-time, on-site role requires physical stamina and strong guest engagement, with shifts including weekends and holidays.

The position offers pay at $16.00 per hour plus tips, plus benefits and growth opportunities within the team.

Qualifications

• Ability to lift heavy items and stand for extended periods.
• Strong interpersonal and guest engagement skills.
• Availability for varied shifts including weekends and holidays.

Responsibilities

• Provide a warm, professional welcome to guests.
• Assist guests with luggage to and from vehicles and rooms.
• Provide transportation services as required.
• Offer information about property amenities and local attractions.
• Maintain an organized luggage storage area.

Skills

Interpersonal skills

Guest engagement

Customer service

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.Job Title: Bell PersonSalary: $16.00 + tipsStatus: Full TimeShift: VariesMonarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.ResponsibilitiesProvide a warm, professional welcome to all internal and external guests.Anticipate guest needs and respond promptly and courteously.Maintain a polished, professional appearance and demeanor.Communicate effectively with guests and team members.Follow all company policies, safety procedures, and service standards.Maintain a clean, organized, and safe work environment.Support interdepartmental communication to ensure seamless guest experiences.Perform other incidental and related duties as assigned.Role-Specific ResponsibilitiesAssist guests with luggage to and from vehicles and guest rooms.Provide transportation services as required.Offer accurate information regarding property amenities and local attractions.Maintain organized luggage storage and equipment.QualificationsAbility to lift heavy items and stand for extended periods.Strong interpersonal and guest engagement skills.Availability for varied shifts including weekends and holidays.BenefitsEnhanced health, dental, and vision insurance, along with a flexible spending account.Education, tuition, and certification reimbursement (up to $6,000 per calendar year).Growth opportunities available within department/company.Access the team dining hall with one free hot meal per shift.Company-matched 401k.Paid time off and six observed holidaysTeam Member Hotel, Retail, and Spa DiscountsTeam Member Anniversary Recognition (earn resort credit, vacation trips and more!)Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!An estimated salary for this position would be:We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.