Room Attendant

Sonesta International Hotels Corporation; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company/ER

Paid Vacation & Sick Time

Paid Parental Leave

Employee Discounts

Job summary

Sonesta International Hotels Corporation seeks a dedicated Housekeeper to maintain immaculate guest rooms and public areas, delivering friendly, attentive service to every guest. You will greet guests warmly, respond to requests, and ensure all cleaning tasks meet Sonesta's standards for cleanliness and safety.

Typical duties include stocking supplies, changing linens daily, and reporting issues promptly. Join a team that values teamwork, reliability, and a strong guest-first mindset in a

Qualifications

• Proven ability to interact professionally with guests and colleagues.
• Strong verbal and written communication skills.
• Maintain a neat and professional appearance in a hospitality setting.
• Ability to follow safety and cleaning protocols.

Responsibilities

• Respond to guest requests and greet guests warmly.
• Service assigned guest rooms and maintain cleanliness of bathrooms.
• Keep supply cart and work areas organized and stocked.
• Inspect equipment and report malfunctions.
• Remove linens, towels, and trash; change bed linens daily.
• Clean showers, toilets, sinks, and floors daily.
• Dust and clean furniture and fixtures; replace amenities as needed.
• Follow security procedures when entering guest rooms.

Skills

Guest service

Communication skills

Professional appearance

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

What This Role Is All About

Performs routine cleaning and servicing duties under supervision of Housekeeping Supervisors and Executive Housekeeper. Duties include but are not limited to servicing guest rooms and baths while also engaging in pleasant interactions with guests as it relates to their stay and any issues in which they may need assistance.

What You’ll Be Doing

Key Job Functions

• Responds to all guest requests appropriately. Always greet our Guests warmly with a smile, call them by name whenever possible.
• Responsible for servicing an assigned number of guest rooms.
• Keeps the supply cart and immediate work areas neat and organized at all times.
• Checks all equipment prior to and after its use to ensure that it is in good working order.
• Removes room service tables, trays and garbage from guest rooms.
• Strip bed using proper techniques and change bed linens on a daily basis.
• Removes soiled towels and replace as needed.
• Place soiled linens and towels down linen chute.
• Clean shower walls, tub, sink vanity (all items on counter), toilet and floor on a daily basis.
• Spot clean walls, window glass and sill, doors and baseboards.
• Dust and clean all furniture daily, including chairs, lamps, desk, tables and TV.
• Replace any stationery items and in-room amenities as needed.
• Replace any used drinking glassware with sanitized ones.
• Replace terry and robes as needed.
• Clean refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote.
• Cleans all mirrors and picture frames throughout room on a daily basis.
• Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance.
• Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping office.
• Recycle at every opportunity (newspaper, glass bottles, etc.).
• Performs any special duties as assigned by management.
• Greet Guests meeting the 10/5 standard.
• Enters guest room following appropriate security standards.
• Have knowledge of overall hotel facility and various services.

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest’s name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity.
  • Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications And Skills

• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Appropriate professional appearance and demeanor

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.