Guest Experience Assistant / Concierge

Sonesta International Hotels Corporation; Miami Beach (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company Co

Paid Vacation & Sick Time

Sonesta Hotel Discounts

Job summary

Sonesta International Hotels Corporation in Miami Beach is seeking a Guest Experience Assistant/Concierge to provide personalized guest service, local recommendations, and seamless experiences that enhance each stay.

You will coordinate with Front Desk and other departments to assist with reservations, tickets, transportation, and special requests, while building strong relationships with local partners to elevate guest experiences.

Qualifications

• Concierge or hotel/guest service experience preferred.
• Strong communication and professional presence.
• Knowledge of local attractions and experiences is a plus.

Responsibilities

• Provide personalized guest service and local recommendations including dining, entertainment, attractions, transportation, shopping, and destination experiences.
• Assist guests with reservations, tickets, transportation arrangements, directions, and special requests.
• Coordinate with Front Desk, Bell Services, Valet, Housekeeping, F&B, and leadership teams to support seamless experiences.

Skills

Concierge experience

Hospitality knowledge

Guest service

Relationship building

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about Hospitality is all about creating memorable experiences — and our Guest Experience team helps guests make the very most of their stay.

As a Guest Experience Assistant / Concierge, you’ll provide personalized recommendations, local expertise, and exceptional guest service while helping create seamless and unforgettable experiences both inside and outside the hotel.

What you’ll be doing

• Provide personalized guest service and local recommendations including dining, entertainment, attractions, transportation, shopping, and destination experiences.
• Assist guests with reservations, tickets, transportation arrangements, directions, and special requests throughout their stay.
• Build strong relationships with local businesses, restaurants, entertainment venues, transportation providers, and tourism partners to enhance guest experiences.
• Support VIP arrivals, special occasions, amenities, group guests, and elevated hospitality experiences as needed.
• Respond quickly and professionally to guest requests, service recovery situations, and operational concerns to ensure exceptional guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, promotions, local events, and destination information.
• Coordinate closely with Front Desk, Bell Services, Valet, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless guest experiences.
• Assist with package handling, luggage coordination, transportation support, and lobby guest service operations as needed.
• Maintain cleanliness, organization, and presentation standards across concierge desks, lobby spaces, and guest-facing areas.
• Support guest loyalty initiatives and personalized hospitality experiences aligned with Sonesta’s People People culture.
• Help create a warm, welcoming, polished, and service-focused environment for every guest interaction.
• Any other duties as assigned.

What great looks like

• Previous concierge, hotel, hospitality, guest service, luxury service, tourism, or customer service experience preferred.
• Strong communication, interpersonal, and relationship-building skills with a polished and professional presence.
• Excellent knowledge of local attractions, restaurants, transportation, nightlife, entertainment, and destination experiences preferred.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong problem-solving skills with the ability to anticipate guest needs and create personalized experiences.
• Experience using reservations systems, guest service platforms, and hotel operational systems preferred.
• Positive, outgoing, and service-driven mindset with exceptional attention to detail.
• Ability to work collaboratively across departments and support overall hotel operations.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.
• A passion for hospitality, guest engagement, relationship-building, and creating unforgettable guest experiences.

Anticipated Pay Range & Additional Job Information

• $20.00 hourly

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.