Bell/Door Attendant

The Langham Chicago; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a prestigious hotel in downtown Chicago as a Bell Attendant, where you will provide exceptional service to guests. Your responsibilities include managing traffic flow, assisting guests with luggage, and ensuring a welcoming atmosphere. This role requires strong communication skills and a commitment to customer satisfaction, making it perfect for those with a passion for hospitality. Enjoy competitive pay and a range of benefits in a vibrant work environment.

Benefits

Vacation Pay

Paid Holidays

Medical, Dental and Vision Insurance

401k plan with employer match

Free meals while on duty

Discounted hotel stays

Qualifications

• 2 years of previous customer service experience required.
• Ability to communicate effectively in English.

Responsibilities

• Maintain driveway traffic flow for hotel entrance accessibility.
• Escort guests to accommodations and provide information.
• Retrieve guest items and transport luggage.

Skills

Customer Service

Communication

Education

High School Graduate

Job description

Primary Objective of Position:

Provide a professional and courteous demeanor to all guests and clients. Provide accurate information to all inquiries regarding the hotel, city and surrounding area. Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage

Responsibilities and Job Duties:

• Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading
• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room. Navigate bell cart through public areas, guest room corridors and to elevators
• Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately. Point out room features and directory for reference
• Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities
• Ability to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions
• Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions
• Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping
• Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists
• Communicate guest parking procedures and applicable costs to arriving guests/clients

Experience Required:

• High School graduate or equivalent preferred
• 2 years of previous customer service experience required
• Valid Driver’s Licensed required; provide evidence of insurability

Salary Range:

$14.25 - $17.81/hour, plus discretionary gratuities

Benefits Included for Full-Time Colleagues:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans

About Langham Hospitality Group

A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

Source: Hospitality Online