Bell Attendant - Williamsburg Inn

Colonial Williamsburg Foundation; Williamsburg (VA); On-site; USD 20,664 - 27,552; Full time

Job summary

Colonial Williamsburg Foundation is looking for dedicated staff to greet and assist guests at the Williamsburg Lodge Hotel. Responsibilities include welcoming visitors, escorting them to their rooms, and providing information about hotel services.

The ideal candidate will be at least 21 years old, possess a valid driver’s license, and have excellent hospitality skills. This non-exempt position requires working up to 40 hours a week and may involve overtime during peak times.

Qualifications

• Must be at least 21 years old as per insurance requirements.
• Valid driver's license and recent Motor Vehicle Record transcript required.
• Demonstrated standards of hospitality and courtesy.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Escort guests to their rooms and assist with luggage.
• Inform guests about hotel services and facilities.

Skills

Hospitality standards

Professionalism

Problem-solving

Time management

Job description

Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week. Upon completion of the probationary period, you could become benefit eligible.

Essential Duties:

• Greet and welcome guests as they arrive at the Williamsburg Lodge Hotel.
• Escort guests to their hotel rooms and assist with their luggage, using a baggage cart when necessary.
• Inform guests about the following:
  • hotel services available to guests
  • use of television
  • room temperature controls
  • hotel evacuation routes
  • answer guest questions about the Williamsburg Inn and Colonial Williamsburg
• Provide transportation for hotel guests to Colonial Williamsburg restaurants, attractions, and other on‑property locations, then return them to the hotel.
• Provide ice service upon request.
• Offer assistance to doorkeepers as needed.

Requirements:

• In accordance with Colonial Williamsburg insurance requirements, applicants must be 21 years of age.
• Final candidates will need a valid driver's license and an original Motor Vehicle Record transcript (MVR). The MVR must be issued within the past 30 days, originate from the same state as the driver’s license, and cover the past five years. New residents must obtain a Virginia driver’s license within 30 days.
• Must demonstrate the highest standards of hospitality, courtesy and professionalism while interacting with guests, employees, managers and supervisors, even under busy and high‑pressure situations.
• Must have the ability to:
  • acquire in-depth knowledge of the Williamsburg Lodge and Colonial Williamsburg
  • handle unexpected challenges with tact, courtesy and professionalism
  • work nights, weekends and holidays as required

Expectations:

• Maintain an upbeat attitude and a positive, enthusiastic mindset.
• Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
• Always treat everyone with respect and work cooperatively with all colleagues and management.
• Report to work as scheduled and on time.
• Adhere to established uniform and appearance policies.
• Perform assigned tasks accurately and on time.

Physical Requirements:

• Transporting and handling up to 60 pounds.
• Using a bicycle as necessary.
• Climbing stairs.

This is a non‑exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.