Bell Attendant - Williamsburg Inn

Colonial Williamsburg Foundation; Williamsburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the historic preservation sector is seeking a dedicated Guest Services Associate. This role involves warmly welcoming guests, providing essential information about hotel services, and ensuring a memorable experience at one of the largest living history museums in the U.S. You will assist guests with their luggage, offer transportation to key attractions, and maintain a positive and professional demeanor. Join a team that values hospitality and professionalism, and be part of an organization that inspires learning about America's rich history.

Qualifications

• Must be 21 years of age and have a valid driver's license.
• Demonstrate high standards of hospitality and professionalism.

Responsibilities

• Greet and welcome guests at the Williamsburg Lodge Hotel.
• Provide transportation for hotel guests to various attractions.

Skills

Hospitality Standards

Professionalism

Customer Service

Communication Skills

Education

Valid Driver's License

Job description

WILLIAMSBURG INN
300 E. Francis Street
Williamsburg, VA 23185, USA

Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week.
Upon completion of the probationary period, you could become benefit eligible.

• Greet and welcome guests as they arrive at the Williamsburg Lodge Hotel.
• Escort guests to their hotel rooms and assist with their luggage, using a baggage cart when necessary.
• Inform guests about the following:
  • hotel services available to guests
  • use of television
  • room temperature controls
  • hotel evacuation routes
  • Answer guest questions about the Williamsburg Lodge and Colonial Williamsburg
• Provide transportation for hotel guests to Colonial Williamsburg restaurants, attractions, and other on-property locations, then return them to the hotel.
• Provide ice service upon request.
• Offer assistance to doorkeepers as needed.

Requirements:

• In accordance with Colonial Williamsburg insurance requirements, applicants must be 21 years of age.
• Final candidates will need valid driver's license and an original Motor Vehicle Record transcript (MVR). The MVR must be issued within the past 30 days, originate from the same state as the driver’s license, and cover the past five years. New residents must obtain a Virginia driver’s license within 30 days.
• Must demonstrate the highest standards of hospitality, courtesy and professionalism while interacting with guests, employees, managers and supervisors, even under busy and high-pressure situations.
• Must have the ability to:
  • acquire in-depth knowledge of the Williamsburg Lodge and Colonial Williamsburg
  • handle unexpected challenges with tact, courtesy and professionalism
  • work nights, weekends and holidays as required
• Maintain an upbeat attitude and a positive, enthusiastic mindset.
• Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
• Always treat everyone with respect and work cooperatively with all colleagues and management.
• Report to work as scheduled and on time.
• Adhere to established uniform and appearance policies.
• Perform assigned tasks accurately and on time.

Physical requirements include, but are not limited to:

• transporting and handling up to 60 pounds
• using a bicycle as necessary

Who We Are
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse people who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research.

The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.