Bell Attendant

The Crescent Hotels Group; Williamsburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Services Associate to enhance the experience of visitors at a historic lodge. This role involves welcoming guests, assisting with their needs, and ensuring a high standard of hospitality. As part of a renowned organization focused on preserving history, you will play a vital role in creating memorable experiences for guests. If you are passionate about service and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values professionalism and courtesy while engaging with guests in a vibrant historical setting.

Qualifications

• Must be 21 years old and possess a valid driver's license.
• Ability to handle high-pressure situations with professionalism.

Responsibilities

• Greet and assist guests at the Williamsburg Lodge Hotel.
• Provide transportation to local attractions and assist with luggage.

Skills

Hospitality Standards

Customer Service

Professionalism

Problem Solving

Education

Valid Driver's License

Job description

Description

Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week.

Upon completion of the probationary period, you could become benefit eligible.

Essential Duties:

• Greet and welcome guests as they arrive at the Williamsburg Lodge Hotel.
• Escort guests to their hotel rooms and assist with their luggage, using a baggage cart when necessary.
• Inform guests about the following:
  • (1) hotel services available to guests
  • (2) use of television
  • (3) room temperature controls
  • (4) hotel evacuation routes
  • (5) Answer guest questions about the Williamsburg Lodge and Colonial Williamsburg
• Provide transportation for hotel guests to Colonial Williamsburg restaurants, attractions, and other on-property locations, then return them to the hotel.
• Provide ice service upon request.
• Offer assistance to doorkeepers as needed.

Requirements:

• In accordance with Colonial Williamsburg insurance requirements, applicants must be 21 years of age.
• Final candidates will need a valid driver's license and an original Motor Vehicle Record transcript (MVR). The MVR must be issued within the past 30 days, originate from the same state as the driver’s license, and cover the past five years. New residents must obtain a Virginia driver’s license within 30 days.
• Must demonstrate the highest standards of hospitality, courtesy, and professionalism while interacting with guests, employees, managers, and supervisors, even under busy and high-pressure situations.
• Must have the ability to:
  • acquire in-depth knowledge of the Williamsburg Lodge and Colonial Williamsburg
  • handle unexpected challenges with tact, courtesy, and professionalism
  • work nights, weekends, and holidays as required

Expectations:

• Maintain an upbeat attitude and a positive, enthusiastic mindset.
• Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
• Always treat everyone with respect and work cooperatively with all colleagues and management.
• Report to work as scheduled and on time.
• Adhere to established uniform and appearance policies.
• Perform assigned tasks accurately and on time.

Physical requirements include, but are not limited to:

• transporting and handling up to 60 pounds
• using a bicycle as necessary
• climbing stairs

Who We Are: Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world.

Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse people who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research.

The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world-class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites, and the unique Colonial Houses in the Historical Area.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts