Bell Attendant - Williamsburg Inn

Colonial Williamsburg; Williamsburg (VA); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team at a renowned lodge. This role involves providing exceptional hospitality services, including greeting guests, assisting with luggage, and offering information about hotel amenities. Ideal candidates will demonstrate professionalism and a positive attitude while managing guest interactions, even during peak times. Join a vibrant team dedicated to creating memorable experiences for visitors in a historic setting, and enjoy the opportunity to grow within a supportive environment. If you are passionate about service and ready to make a difference, this position is perfect for you.

Qualifications

• Must be 21 years of age and possess a valid driver's license.
• Ability to handle challenges with professionalism and courtesy.

Responsibilities

• Greet and welcome guests at the Williamsburg Lodge Hotel.
• Provide transportation and assist guests with luggage.

Skills

Hospitality

Customer Service

Professionalism

Problem Solving

Education

Valid driver's license

Job description

Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week.
Upon completion of the probationary period, you could become benefit eligible.

Essential Duties:

• Greet and welcome guests as they arrive at the Williamsburg Lodge Hotel.
• Escort guests to their hotel rooms and assist with their luggage, using a baggage cart when necessary.
• Inform guests about the following:
  • (1) hotel services available to guests
  • (2) use of television
  • (3) room temperature controls
  • (4) hotel evacuation routes
  • (5) Answer guest questions about the Williamsburg Lodge and Colonial Williamsburg
• Provide transportation for hotel guests to Colonial Williamsburg restaurants, attractions, and other on-property locations, then return them to the hotel.
• Provide ice service upon request.
• Offer assistance to doorkeepers as needed.

Requirements:

• In accordance with Colonial Williamsburg insurance requirements, applicants must be 21 years of age.
• Final candidates will need a valid driver's license and an original Motor Vehicle Record transcript (MVR). The MVR must be issued within the past 30 days, originate from the same state as the driver’s license, and cover the past five years. New residents must obtain a Virginia driver’s license within 30 days.
• Must demonstrate the highest standards of hospitality, courtesy, and professionalism while interacting with guests, employees, managers, and supervisors, even under busy and high-pressure situations.
• Must have the ability to:
  • acquire in-depth knowledge of the Williamsburg Lodge and Colonial Williamsburg
  • handle unexpected challenges with tact, courtesy, and professionalism
  • work nights, weekends, and holidays as required

Expectations:

• Maintain an upbeat attitude and a positive, enthusiastic mindset.
• Greet guests, employees, managers, and supervisors with a warm smile and friendly demeanor.
• Always treat everyone with respect and work cooperatively with all colleagues and management.
• Report to work as scheduled and on time.
• Adhere to established uniform and appearance policies.
• Perform assigned tasks accurately and on time.

Physical requirements include, but are not limited to:

• transporting and handling up to 60 pounds
• using a bicycle as necessary
• climbing stairs