Bell Attendant (PM Shift) - $21.25

Hyatt; New York (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

Hyatt in New York City seeks a Bell Attendant who delivers warm, professional hospitality, assists guests with luggage, and guides them to rooms and hotel amenities. This role extends beyond traditional bell services by curating micro-local experiences, offering personalized recommendations on dining, culture, and neighborhoods to create memorable stays.

Join a team that cares for guests and supports Front Office operations while helping travelers explore the vibrant city that Hyatt proudly

Responsibilities

• Greet arriving and departing guests with warmth, professionalism, and genuine hospitality.
• Open hotel and vehicle doors and assist guests with arrivals and departures.
• Load, unload, transport, store, and retrieve guest luggage and personal belongings safely and efficiently.
• Escort guests to their guestrooms upon request and provide a detailed orientation of room features, amenities, and hotel services.
• Deliver flowers, packages, messages, and guest requests to guestrooms and meeting spaces.
• Assist guests with room relocations and special accommodations.
• Curate personalized micro-local experiences by providing tailored recommendations on dining, arts, culture, nightlife, shopping, wellness, entertainment, and neighborhood attractions.
• Act as a New York City ambassador by sharing authentic local knowledge and helping guests discover unique experiences beyond traditional tourist destinations.
• Maintain current knowledge of local events, transportation options, cultural happenings, sporting events, and community activities.
• Provide maps, directions, and transportation guidance as needed.
• Maintain updated resources and information regarding local transportation services, attractions, and points of interest.
• Operate radios and communication equipment professionally and efficiently.
• Support Front Office operations, including answering guest service requests and assisting Guest Services Agents as needed.
• Show guestrooms and suites upon request, highlighting the property's amenities and unique offerings.
• Notify Security of accidents, incidents, or safety concerns and complete all required documentation.
• Anticipate guest and operational needs, demonstrating initiative and proactive problem-solving.
• Collaborate effectively with all hotel departments to ensure a seamless guest experience.
• Perform additional duties and responsibilities as assigned by management.

Job description

About the Role

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are committed to delivering exceptional service and meaningful experiences. The Bell Attendant serves as one of the hotel's most visible ambassadors, creating memorable first and last impressions through personalized service, professional hospitality, and seamless guest assistance. Working closely with the Front Office team, Bell Attendants ensure guests are comfortably settled into their accommodations, assist with luggage and personal belongings, and provide thoughtful guidance on hotel offerings and amenities. Beyond traditional bell services, this role serves as a curator of authentic New York City experiences, connecting travelers to the culture, neighborhoods, dining, entertainment, and hidden gems that make Manhattan one of the world's most dynamic destinations. At our NYC property, Bell Attendants are expected to go beyond service delivery by creating meaningful interactions that transform a stay into an experience. By understanding guest preferences and anticipating needs, they provide personalized recommendations and curate micro-local experiences that leave lasting impressions and embody Hyatt's commitment to care and hospitality. Hyatt associates thrive in an environment that demands exceptional performance while offering rewarding opportunities for growth, development, and career advancement. If you are passionate about hospitality, service excellence, and sharing the best of New York City with travelers from around the world, we invite you to join our team.

Key Responsibilities

• Greet arriving and departing guests with warmth, professionalism, and genuine hospitality.
• Open hotel and vehicle doors and assist guests with arrivals and departures.
• Load, unload, transport, store, and retrieve guest luggage and personal belongings safely and efficiently.
• Escort guests to their guestrooms upon request and provide a detailed orientation of room features, amenities, and hotel services.
• Deliver flowers, packages, messages, and guest requests to guestrooms and meeting spaces.
• Assist guests with room relocations and special accommodations.
• Curate personalized micro-local experiences by providing tailored recommendations on dining, arts, culture, nightlife, shopping, wellness, entertainment, and neighborhood attractions.
• Act as a New York City ambassador by sharing authentic local knowledge and helping guests discover unique experiences beyond traditional tourist destinations.
• Maintain current knowledge of local events, transportation options, cultural happenings, sporting events, and community activities.
• Provide maps, directions, and transportation guidance as needed.
• Maintain updated resources and information regarding local transportation services, attractions, and points of interest.
• Operate radios and communication equipment professionally and efficiently.
• Support Front Office operations, including answering guest service requests and assisting Guest Services Agents as needed.
• Show guestrooms and suites upon request, highlighting the property's amenities and unique offerings.
• Notify Security of accidents, incidents, or safety concerns and complete all required documentation.
• Anticipate guest and operational needs, demonstrating initiative and proactive problem-solving.
• Collaborate effectively with all hotel departments to ensure a seamless guest experience.
• Perform additional duties and responsibilities as assigned by management.

Salary Range: $21.25 an hour

How We Care for Our People

Our purpose sets us apart: to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it guides how we support one another as members of the Hyatt family. Our care for people is the foundation of our success.

We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for ten consecutive years. This recognition reflects our commitment to creating an environment rooted in inclusivity, empathy, respect, and belonging, where every colleague feels valued and empowered to grow.

As a leader within our hotel, the Assistant Director of Sales plays an important role in fostering this culture by developing talent, building meaningful relationships, promoting collaboration across departments, and helping create an environment where colleagues can thrive both personally and professionally.

Who You Are

As our ideal candidate, you understand the power and purpose of Hyatt's Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being . You are a collaborative, relationship-focused leader who thrives in a fast-paced hospitality environment. You are energized by developing people, building partnerships, carrying a meaningful Major Market group quota, and driving results through teamwork and accountability. You understand that success comes from fostering strong relationshi