Bell Attendant, Part Time

Accorhotel; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

SLS LUX Brickell is seeking a friendly Bell Attendant to warmly greet guests, assist with luggage, and escort guests to rooms while explaining facilities and hotel outlets. You will deliver items, handle requests, and help ensure guest comfort with attentive service.

Strong English communication, a positive attitude, and the ability to multitask in a fast-paced environment are essential. Previous hospitality experience is valued, and a professional demeanor is required.

Qualifications

• High School Diploma or equivalent is required.
• Previous public-facing or hospitality experience is preferred.
• Ability to communicate clearly with guests and team members.
• Willingness to stand for long periods and assist guests promptly.

Responsibilities

• Greet arriving guests and assist with luggage and arrival needs.
• Escort guests to rooms, explain facilities, and promote hotel outlets.
• Deliver luggage, messages, and packages; handle special requests.
• Transport departing guests' luggage and verify all items are accounted for.
• Keep luggage storage area tidy and secure; provide courteous service.
• Stay informed about hotel events and local attractions to advise guests.

Skills

Customer service

Multitasking

Communication

English fluency

Education

High School Diploma or equivalent

Job description

Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center.

Job Purpose:

The Bell Attendant position is responsible for meeting, greeting, and assist in transporting guest to tourist areas, providing information on the local area, and ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

Duties & Functions:

• Greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Able to drive in a safe and efficient manner.
• Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
• Responsible to ensure the safety and security of the guests while traveling.
• Provide gracious, attentive, and friendly service
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• High School Diploma or equivalent required
• One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

All your information will be kept confidential according to EEO guidelines.