Bell Attendant - MGM National Harbor

MGM Resorts International; Oxon Hill (MD); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel & partner perks

Healthcare & time off benefits

Free meals

Free parking

Development & volunteering

Job summary

MGM Resorts International in National Harbor, Maryland, seeks a Bell Attendant for our Front Services team to greet guests and ensure a seamless arrival and departure experience. You will serve as a first and last contact, delivering personalized service and creating WOW moments during every stay.

Responsibilities include answering questions, assisting with luggage, guiding guests, and maintaining luggage security, with opportunities to develop professionally within a luxury hospitality

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma, GED or equivalent.
• Previous luxury hotel, resort, casino-resort, valet, transportation, or bell/door experience preferred.
• Familiarity with Forbes-style or luxury-service standards (preferred).

Responsibilities

• Answer questions about rooms, dining, events and directions.
• Resolve guest concerns within authority and report issues to supervisor.
• Open doors for guests and assist with luggage.
• Transport luggage and escort guests to rooms and other areas.
• Provide room orientation and guest assistance as needed.
• Process tickets for guest items and belongings.
• Process group baggage for arrivals and departures.
• Maintain security of the luggage area.

Skills

Customer service

Professionalism

Guest interaction

Communication

Education

High school diploma or GED

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show‑stopping experiences for our guests.

THE JOB:

As a Bell Attendant for our Front Services department, you will be responsible for creating a welcoming and seamless arrival and departure experience for our guests. You will serve as one of the first and last points of contact for hotel guests delivering professional and personalized service while anticipating guest needs. You will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• Answer property questions and provide accurate information regarding rooms, restaurants, M life, casino events, promotions, and directions

• Resolve guest complaints within the scope of authority, and notify the supervisor of all unusual events, missing items, or alleged theft

• Open doors for guests entering and exiting the property

• Load and unload baggage from guests’ vehicles

• Transport luggage and escort guests to and from their assigned rooms and other areas of the property

• Provide assistance, offer room orientation, etc.

• Process tickets for guest items and/or assists with luggage

• Process group baggage for arrivals and departures

• Maintain control of and responsibility for the security of the luggage area/room

THE IDEAL CANDIDATE:

• Must be at least 18 years of age

• Must have a high school diploma, GED or equivalent.

• Previous luxury hotel, resort, casino-resort, valet, transportation, or bell/door experience (preferred)

• Familiarity with Forbes-style or luxury-service standards (preferred)

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Healthcare, financial, and time off benefits (for eligible employees)

• Free meals in our employee dining room

• Free parking on and off shift

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate:

The rate for this role is:

$13.27

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW?