Bell Attendant

Sheraton; San Diego (CA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Retirement plans

Employee discounts

Employee assistance program

Complimentary parking

Meals provided

Job summary

The Sheraton San Diego Resort is seeking a Bell Attendant to assist arriving and departing guests with luggage and directions, ensuring a smooth, courteous guest experience. You will work with a professional team to handle luggage, provide maps, and arrange transportation as needed.

Strong customer service, the ability to lift up to 100 lbs, and a friendly demeanor are essential. Flexible shifts include holidays, nights, weekends, and varying hotel events.

Qualifications

• Understand the mission, vision, and goals of the hotel.
• Prioritize and work efficiently with limited supervision.
• Effective verbal and written communication skills.
• Must possess basic computer skills.
• Must be able to lift up to 100 lbs regularly.
• Flexible to work holidays, nights, weekends based on needs.
• Knowledge of the city and its attractions.
• Extensive knowledge of the hotel, services and facilities.

Responsibilities

• Room arriving guests and assist departing guests professionally and with courtesy.
• Handle all luggage, baggage and packages carefully and safely.
• Adhere to luggage storage and retrieval policy.
• Know hotel rooms and facilities; monitor groups and functions daily.
• Maintain lobby, bell closet, porte cochere and parking lot cleanliness.
• Assist other departments with moving boxes and equipment.
• Follow safety procedures and service standards; ensure guest satisfaction.
• Provide directions and use maps; resolve problems promptly.

Skills

Customer service

Luggage handling

Communication skills

Basic computer skills

Physical strength

Mobility and endurance

Guest service orientation

Multitasking

Knowledge of local attractions

Teamwork

Job description

Description

Why work for The Sheraton San Diego Resort?

The Sheraton San Diego Resort is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer competitive pay rates and a complete benefits package including medical, dental, vision, and life insurance, paid time off, retirement plans, employee discounts, an employee assistance program, and complimentary parking and meals.

Summary of Job Description

A Bell Attendant assists guests with their luggage upon arrival and departure, ensuring a smooth and pleasant experience. Responsibilities include greeting guests, handling luggage, providing directions and recommendations, and arranging transportation services. Bellmen service our guests to and from their rooms in a professional manner, also offer assistance with other guest requests as needed. Strong customer service skills, ability to lift, move and transport luggage, and a friendly, professional demeanor are essential for success in this role.

The rate for this position is $19 per hour.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Must be able to lift up to 100 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

Job Responsibilities

• Room arriving guests and assist departing guests professionally and with the utmost courtesy.
• Handle all luggage, baggage, packages, etc. carefully and safely.
• Adhere to hotel policy for luggage storage and retrieval.
• Responsible for being completely familiar with all types of guest rooms and hotel facilities.
• Responsible for knowledge of groups and functions in the Hotel on a daily basis.
• Monitor and maintain cleanliness of lobby area, bell closet, porte cochere, and parking lot.
• Maintain control of guest and employee package pickup and delivery.
• Ensure all equipment is in operating order and all supplies are up to par.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
• Assist guests with directions and use computer for maps.
• Ensure all equipment is in operation order and all supplies are up to par.
• Report equipment that needs repair or supplies that need to be ordered.
• Assist other departments with moving boxes and equipment.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail] .

Sheraton San Diego Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.