Bell Attendant

Four Seasons; Chicago (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Travel discounts

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Energetic and inclusive culture

Job summary

The Four Seasons Chicago is seeking a Bell Attendant to warmly welcome guests as they arrive and to extend gratitude upon departure. You will be an integral part of the Guest Services Team, ensuring guests are well looked after from arrival through checkout.

Responsibilities include delivering and picking up luggage, greeting guests, shining shoes, handling errands, and assisting Bell/Valet staff as needed. Prior luxury-hotel experience is preferred.

Qualifications

• Previous guest services experience preferably in a luxury resort/hotel.
• Ability to lift up to 100 lbs and push a cart up to 200 lbs.
• Ability to work in warm temperatures outdoors.
• Team player with attitude of ready and willing to help where and when needed around the resort.

Responsibilities

• Handle guest interactions with high hospitality and professionalism; resolve inquiries and assist with hotel services.
• Greet guests and escort them to rooms.
• Deliver luggage during check-in and pick up luggage on departure.
• Maintain proper records of deliveries and pickups.
• Greet guests in lobby and offer assistance.
• Provide shoeshine services; collect, polish, and return shoes.
• Run errands for guests and hotel that may require local travel.
• Assist with duties in absence or heavy volume in Bell and Valet areas.
• Perform other duties as assigned.

Skills

Guest services

Hospitality

Teamwork

Physical stamina

Bell staff experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About The Role

The Four Seasons Chicago is looking for a passionate Bell Attendant who can offer a sense of welcome to guests as they enter the hotel and the sentiment of gratitude and until next time upon exit of the hotel. The Bell Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start.

What You Will Do

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Greet guests and escorts them to their rooms.
• Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
• Maintains Proper records of deliveries and pickups.
• Greets all guests passing through lobby an offers them assistance.
• Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest
• Performs errands for guests and the hotel that may require local travel off of the hotel property.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell staff and Valet staff and complies with Job descriptions of both area.
• Other duties as assigned when necessary.

What You Bring

• Previous guest services experience preferably in a luxury resort/hotel.
• The ability to lift up to 100 lbs and push a cart up to 200 lbs.
• The ability to work in warm temperatures outdoors
• Team player with attitude of ready and willing to help where and when needed around the resort.

What We Offer

• Compensation: $15.33 - $16.83 plus gratuities
• Competitive Salary, wages, and a comprehensive benefits package
• Travel discounts at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft.
• Inclusive and diverse employee engagement & recognition events all year-round.

Schedule & Hours

• Full Time
• Flexibility to work early mornings, evenings, overnights, weekends and holidays.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Four Seasons is an Equal Opportunity, affirmatively action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal