Behavioral Health Tech 2-Care Center

Westbrook Health Services, Inc.; Parkersburg (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

Westbrook Health Services, Inc. in Parkersburg, WV seeks a dedicated Technician II to provide direct care and engagement at the CARE Center during a regular daytime schedule, ensuring a welcoming, safe, and recovery-focused environment.

The role involves identifying immediate needs, connecting clients with staff and community resources, assisting with daily activities and transportation, and maintaining accurate documentation while upholding confidentiality and safety standards.

Qualifications

• Behavioral health experience required

Responsibilities

• Welcomes and engages individuals at the CARE Center, maintaining a calm, respectful, safe, recovery-focused environment.
• Identifies immediate needs and connects individuals with appropriate staff and resources.
• Provides supportive interaction and assists with daily activities, appointments, and transportation.
• Observes client behavior, wellness, and safety; communicates concerns to staff and uses de-escalation techniques.
• Coordinates referrals, transitions, and handoffs for continuity of care.
• Supports daily operations, including activities, supplies, and maintaining clean spaces.
• Completes accurate, timely documentation of services and follow-up needs.
• Maintains confidentiality and follows policies and safety procedures.
• Participates in meetings/training and supports Westbrook’s mission and values.

Job description

Position Summary

Provides direct care, engagement, and supportive services primarily at Westbrook Health Services’ CARE Center on a regular daytime schedule, maintaining a welcoming, safe, and recovery-focused environment.

Brief Description

• Behavioral Health Experience Required

Essential Duties And Responsibilities

Primary Assignment: CARE Center

• Welcomes and engages individuals accessing the CARE Center, maintaining a calm, respectful, safe, and recovery-focused environment.
• Identifies immediate needs and connects individuals with appropriate staff, services, and community resources.
• Provides supportive interaction and assists with daily activities, appointments, and transportation as assigned.
• Observes client behavior, wellness, and safety; promptly communicates concerns to appropriate staff and uses supportive communication and de-escalation techniques within training and established procedures.
• Coordinates referrals, transitions, and handoffs to support continuity of care.
• Supports daily operations, including assigned activities, supplies, and maintaining clean and orderly spaces.
• Completes accurate, timely documentation of services, observations, interventions, referrals, and follow-up needs.
• Maintains professional boundaries and confidentiality; follows agency policies, safety procedures, and ethical standards.
• Participates in required meetings and training, supports Westbrook’s mission, vision, and values, and performs other assigned duties consistent with the position and employee qualifications.

Cross-Training and High Risk Unit Coverage

• Completes required orientation, cross-training, competency verification, and refresher training for the CSU, Crisis Line, Amity, Exodus, and Genesis.
• Maintains working knowledge of each program’s operations, client populations, safety procedures, documentation requirements, and referral processes.
• Demonstrates the ability and willingness to provide coverage in response to staffing shortages, absences, client needs, or other operational demands.
• Adapts to different program settings and follows the designated supervisor’s direction. Performs duties within demonstrated competency and authorized responsibilities, seeking clarification or additional preparation when needed.
• When assigned to crisis or residential programs:
  • Provides supportive care, health monitoring, assistance with activities of daily living, and transportation.
  • Orients clients to program expectations and supports participation in groups, appointments, daily activities, and household responsibilities.
  • Assists with meals, laundry, cleaning, and other tasks needed to maintain safe and sanitary facilities.
  • Completes assigned admission and discharge tasks, including paperwork, signatures, and searches, inventories, and return of client belongings according to program procedures.
• When assigned to the Crisis Line:
  • Responds to contacts using established protocols, provides supportive communication and referral information, and promptly escalates urgent safety concerns.
  • Coordinates referrals and warm handoffs, including Help4WV referrals to Children’s Mobile Crisis, and completes required tracking.
  • Monitors assigned safety plan call-in checklists and communicates concerns or follow-up needs to the appropriate crisis team.
• Maintains the same standards for client safety, professional boundaries, confidentiality, and ethical conduct across all assignments; completes required documentation and provides clear handoffs.

Requirements

Qualifications, Education, and Experience

• Ability to learn and apply procedures across multiple programs, adapt to changing assignments, prioritize responsibilities, and remain calm in stressful situations.
• Effective communication, documentation, teamwork, and basic computer skills; sound judgment regarding professional boundaries and concerns requiring escalation.
• Prior experience in behavioral health, crisis services, residential services, or SUD treatment required, 2 years experience preferred
• Placement at the Technician II level requires demonstrated competency and successful completion of required cross-training before independently covering an assigned program.
• Must meet agency background and post-offer drug screening requirements.
• Must possess a valid driver’s license and current automobile insurance and meet agency requirements for assigned transportation duties.
• Duties requiring specific credentials, certifications, or authorizations may be performed only after those requirements are met.

Schedule and Work Locations

The primary assignment is the CARE Center on a regular daytime schedule. Coverage across High Risk Unit programs may require temporary changes in location or hours, including evenings, nights, weekends, and holidays, based on operational needs and supervisory direction.

Physical Requirements

Work includes office, telephone, and direct care duties in crisis and residential settings. Essential functions may require prolonged sitting, standing, or walking; keyboard and office equipment use; bending and reaching; lifting up to 30 pounds; and driving.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Summary

The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.

Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes medical, dental, vision, life, short and long-term disability, critical illness, accident and pet insurance coverage options. Paid time-off, paid holidays, and paid training provide a healthy work life balance.

Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws. Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics. Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.

Qualified individuals with bona fide disabilities, as the term "disability" is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.