Van Driver

Westbrook Health Services, Inc.; Spencer (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Westbrook Health Services, Inc. is seeking a dedicated Transportation Aide to safely shuttle clients to and from the clinic and community-based services. The role emphasizes professionalism, confidentiality, and compassionate interaction with clients, families, and staff.

You will follow schedules, perform daily vehicle checks, maintain accurate logs, and communicate any changes to the dispatcher. Prior driving experience and a clean driving record are required or preferred, with CDL passenger

Qualifications

• High school diploma or GED required.
• Valid driver's license with a clean driving record; CDL with passenger endorsement preferred but not required.
• Experience with mental health or substance use populations preferred.

Responsibilities

• Operate agency vehicles to transport clients to appointments and services.
• Maintain professional, courteous attitude with clients, families, and staff.
• Adhere to daily transportation schedules and communicate changes to the dispatcher.
• Perform daily vehicle safety checks and report maintenance needs.
• Maintain logs of mileage, passengers, destinations, and incidents.
• Ensure HIPAA compliance and client confidentiality on all rides.
• Respond calmly to emergencies during transportation.
• Assist staff with transportation-related tasks as assigned.

Skills

Safe vehicle operation

Interpersonal skills

Time management

Confidentiality & boundaries

Reliability & punctuality

Education

High school diploma or GED

Job description

Brief Description

• No Overnight Travel*

Key Responsibilities:

• Operate agency vehicles to transport clients to and from the clinic, appointments, or community-based services in a safe and timely manner.
• Maintain a professional, courteous, and supportive attitude with all clients, families, and staff.
• Adhere to daily transportation schedules and communicate effectively with the dispatcher or supervisor about changes, delays, or concerns.
• Perform and document daily vehicle safety checks, including fuel levels, tire pressure, lights, and brakes.
• Ensure vehicle cleanliness, both interior and exterior, and report maintenance or repair needs promptly.
• Maintain accurate logs of mileage, passenger counts, destinations, and any incidents or accidents.
• Follow all agency safety procedures, including use of seat belts, assisting clients in and out of vehicles as needed, and ensuring adherence to transportation policies.
• Comply with all local, state, and federal driving laws, including agency policies regarding confidentiality and HIPAA compliance.
• Respond calmly and appropriately in case of emergencies or behavioral health crises while on transport, following proper protocol.
• Assist staff with additional transportation-related tasks as assigned.
• Comply with federal, state and company policies, procedures and regulations
• Maintain confidentiality of all information and comply with HIPAA regulations.
• Demonstrate knowledge of and support Westbrook Health Services mission, vision, values, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior

Qualifications

Education: High school diploma or GED required.

Licensure: Valid driver’s license with a clean driving record; CDL with passenger endorsement preferred but not required (depending on vehicle size).

Experience:

• Prior experience working with individuals with mental health or substance use disorders is preferred.
• At least one year of driving experience in a professional setting is desirable.

Skills & Competencies:

• Ability to safely operate a van or similar-sized vehicle in urban and rural settings.
• Strong interpersonal skills, patience, and a respectful demeanor toward all clients.
• Ability to follow schedules and communicate effectively with supervisors.
• Understanding of confidentiality requirements and professional boundaries.
• Dependability and punctuality are essential.

Physical Requirements:

This role requires the ability to sit for extended periods while driving and the physical capability to assist clients entering or exiting the vehicle. Must be able to bend, reach, lift up to 30 pounds, and navigate stairs if needed. Exposure to varying weather conditions may occur. Drivers must be alert, responsive, and able to respond appropriately to traffic and behavioral situations during transportation. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

Qualifications

Education: High school diploma or GED required.

Licensure: Valid driver’s license with a clean driving record; CDL with passenger endorsement preferred but not required (depending on vehicle size).

Experience:

• Prior experience working with individuals with mental health or substance use disorders is preferred.
• At least one year of driving experience in a professional setting is desirable.

Skills & Competencies:

• Ability to safely operate a van or similar-sized vehicle in urban and rural settings.
• Strong interpersonal skills, patience, and a respectful demeanor toward all clients.
• Ability to follow schedules and communicate effectively with supervisors.
• Understanding of confidentiality requirements and professional boundaries.
• Dependability and punctuality are essential.

Physical Requirements:

This role requires the ability to sit for extended periods while driving and the physical capability to assist clients entering or exiting the vehicle. Must be able to bend, reach, lift up to 30 pounds, and navigate stairs if needed. Exposure to varying weather conditions may occur. Drivers must be alert, responsive, and able to respond appropriately to traffic and behavioral situations during transportation. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Summary

The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.

Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws. Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics. Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.

Qualified individuals with bona fide disabilities, as the term “disability” is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.