Behavioral Health Service-Line Operations Manager

Signet Health; West Plains (MO); On-site; USD 113,000 - 138,000; Full time

Job summary

Signet Health, in collaboration with Ozarks Healthcare, seeks an experienced BH Operations Manager to drive financial sustainability and administrative performance for inpatient and outpatient behavioral health services in West Plains, Missouri.

You will oversee budgeting, revenue-cycle optimization, analytics, grants, and project leadership while coordinating with clinical and administrative leaders to support growth and compliance.

Qualifications

• Bachelor’s degree in healthcare administration, business, finance, or related field required; master’s degree preferred.
• Minimum of five years of experience in healthcare business operations, financial management, revenue cycle, project management, performance analytics, grants, or related functions.
• Behavioral healthcare experience preferred.
• Experience with operating/capital budgets, financial analysis, revenue cycle, and performance management preferred.
• Demonstrated ability to translate financial and operational data into actionable recommendations.

Responsibilities

• Coordinate development and monitoring of operating/capital budgets, forecasts, and variance analyses.
• Monitor revenue, expenses, margins, labor costs, productivity, and other financial indicators.
• Develop business cases, ROI analyses, and financial feasibility assessments for service line.
• Support financial reporting, reconciliation, and other financial activities.
• Identify financial risks and opportunities and provide recommendations to leadership.
• Monitor registration, charge capture, clean claims, denials, underpayments, accounts receivable, collections, authorizations, and revenue leakage.
• Coordinate revenue-cycle improvement initiatives with finance, coding, compliance, contracting, payer relations, and revenue-cycle teams.
• Evaluate payer and reimbursement changes for financial and administrative impact.
• Support financial modeling and reporting for value-based and alternative payment arrangements.
• Develop and maintain scorecards for financial, revenue-cycle, access, scheduling, referral, capacity, productivity, grant, project, and other administrative measures.
• Establish standardized performance measures, reporting processes, and data-validation practices.
• Analyze trends, identify performance gaps, and provide actionable recommendations.
• Facilitate performance reviews and track approved improvement actions.
• Provide analytic support for administrative PI initiatives and required accreditation reporting.
• Plan and coordinate approved business, IT, revenue-cycle, facility, and grant projects.
• Develop project scopes, timelines, milestones, responsibilities, and implementation plans.
• Monitor project performance, risks, barriers, deliverables, and outcomes.
• Conduct market, payer-mix, capacity, and financial analyses to support strategic planning.
• Prepare feasibility analyses and implementation plans for proposed growth initiatives.
• Coordinate administrative change-management and implementation activities.
• Identify and evaluate federal, state, local, foundation, and other funding opportunities.
• Coordinate grant applications, budgets, administrative requirements, and reporting.
• Monitor grant expenditures, deliverables, deadlines, funding restrictions, and performance.
• Support grant sustainability planning and identification of emerging funding opportunities.
• Serve as a business liaison among BHSL and Ozarks Healthcare leadership and external partners.
• Provide clear financial, operational, project, and performance reports to leadership.
• Support administrative preparation for regulatory, accreditation, certification, payer, and grant reviews.
• Escalate clinical, patient-care, and clinical-performance matters to the respective clinical leader.

Skills

Analytical skills

Communication

Project management

Collaboration

Education

Bachelor's degree in healthcare administration, business, finance, or related field

Master’s degree preferred

Tools

EHR reporting

Business intelligence

Job description

Signet Health, in collaboration with Ozarks Healthcare, seeks an experienced BH Operations Manager to drive financial sustainability and administrative performance for inpatient and outpatient behavioral health services in West Plains, Missouri.

You will oversee budgeting, revenue-cycle optimization, analytics, grants, and project leadership while coordinating with clinical and administrative leaders to support growth and compliance.