Behavioral Health Scheduler & USNWR Liaison

Nemours-Children; Orlando (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

403B with employer match

Public Service Loan Forgiveness

No Florida state income tax

Job summary

Nemours Children’s Health in Orlando, Florida is hiring a Behavioral Health Scheduler & Survey Liaison to accurately schedule behavioral health appointments and act as a liaison among referring doctors, hospitals, insurance companies, patients, and parents. The role also manages data for the US News & World Report (USNWR) Survey to optimize department metrics.

The successful candidate will have an associate degree, at least one year of administrative healthcare experience, AHA BLS, and

Qualifications

• Associate degree required; relevant healthcare experience may substitute.
• At least one year of experience in an administrative healthcare role.
• AHA BLS Certification.
• Proficiency in written and verbal communication, Microsoft Word, and Excel.
• Knowledge of CPT, ICD-9 codes, and medical terminology.
• Scheduling experience preferred.

Responsibilities

• Collect patient demographics and insurance details.
• Handle incoming calls and schedule Behavioral Health appointments.
• Receive referrals via phone, electronic transmission, walk-ins, or mail.
• Maintain a referral log and adhere to response time guidelines.
• Communicate appointment prep information to families during scheduling.
• Return voicemail messages promptly during operating hours.
• Coordinate with authorization team for pre-certifications.
• Liaise with patients, parents and providers regarding pre-certification needs.
• Coordinate follow-up plans post-discharge for behavioral health.
• Schedule follow-ups with licensed providers at discharge or post-emergency.
• Provide discharge summaries and med lists to families and providers at discharge.
• Make post-discharge follow-up calls to ensure adherence to discharge plans.
• Flag potential safety concerns with primary care if needed.
• Serve as primary liaison for USNWR survey data tracking and reporting.

Skills

Communication

Microsoft Word

Microsoft Excel

Scheduling

Medical terminology

Education

Associate degree

Tools

CPT/ICD-9 codes

Job description

Nemours Children’s Health in Orlando, Florida is hiring a Behavioral Health Scheduler & Survey Liaison to accurately schedule behavioral health appointments and act as a liaison among referring doctors, hospitals, insurance companies, patients, and parents. The role also manages data for the US News & World Report (USNWR) Survey to optimize department metrics.

The successful candidate will have an associate degree, at least one year of administrative healthcare experience, AHA BLS, and