Behavioral Health Scheduler & USNWR Data Liaison

Nemours in; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Annual incentive

Comprehensive benefits

403B with employer match

Public Service Loan Forgiveness

No state income tax in Florida

Job summary

Nemours Children's Health in Orlando, FL seeks a Behavioral Health Scheduler & Survey Liaison to coordinate behavioral health appointments, manage referrals, and collect patient demographics.

This role also serves as the primary liaison for the USNWR Survey, tracking data and coordinating survey activities to improve departmental metrics and outcomes. A Associates degree and healthcare administrative experience are preferred.

Qualifications

• Associates degree or relevant healthcare experience may substitute
• At least 1 year of experience in an administrative healthcare role
• American Heart Association BLS Certification
• Strong written and verbal communication skills; proficient in Microsoft Word and Excel
• Knowledge of CPT, ICD-9 codes, and medical terminology
• Scheduling experience is preferred but not required

Responsibilities

• Schedule behavioral health appointments accurately and promptly
• Collect patient demographics and insurance details
• Manage referrals via phone, email, walk-ins, or mail
• Maintain referral log and adhere to response time guidelines
• Provide scheduling-related information to families; respond to voicemails during business hours
• Coordinate with authorization team to secure pre-certifications
• Liaise with patients, parents and providers on pre-certification issues
• Ensure care coordination with follow-up plans post-discharge
• Offer follow-up appointments with licensed providers at discharge or after emergency treatment
• Provide discharge summaries and medication lists to families and providers
• Conduct post-discharge follow-up calls to ensure adherence to recommendations
• Communicate safety concerns to primary care providers as needed
• Serve as primary liaison for USNWR Survey data tracking and annual submissions
• Perform additional duties as assigned by supervisors

Skills

Scheduling experience

Microsoft Word

Excel

Communication skills

Medical terminology

CPT/ ICD-9 knowledge

Education

Associates degree

Job description

Nemours Children's Health in Orlando, FL seeks a Behavioral Health Scheduler & Survey Liaison to coordinate behavioral health appointments, manage referrals, and collect patient demographics.

This role also serves as the primary liaison for the USNWR Survey, tracking data and coordinating survey activities to improve departmental metrics and outcomes. A Associates degree and healthcare administrative experience are preferred.