Behavioral Health Scheduler – Survey Liaison

Jobtailor; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking an administrative healthcare professional to manage patient scheduling, eligibility, referrals, and pre-certification coordination in a behavioral health setting. You will interact with families and providers, ensure accurate demographics and insurance details, and support post-discharge follow-up across the care continuum.

The role requires strong communication, proficiency in Word/Excel, and knowledge of CPT/ICD-9 codes; an Associate degree is preferred.

Qualifications

• Associate degree preferred; healthcare experience may substitute.
• At least 1 year in an administrative healthcare role.
• BLS certification required.

Responsibilities

• Collect patient demographics and insurance details.
• Handle calls and schedule behavioral health appointments.
• Receive referrals via phone, electronic transmission, walk-ins, or mail.
• Maintain a referral log and meet response-time guidelines.
• Provide appointment prep information to families during scheduling.
• Return voicemails promptly during operating hours.
• Coordinate with authorization team for pre-certifications.
• Liaise with patients, families, and providers on pre-certification issues.
• Coordinate follow-up care and discharge-related tasks.

Skills

Patient scheduling

Care coordination

BLS Certification

CPT/ICD-9 knowledge

MS Word & Excel

Education

Associate degree

Tools

Microsoft Word

Excel

Job description

• Collect accurate patient demographics and insurance details
• Handle incoming calls promptly and schedule behavioral health appointments
• Receive patient referrals through phone, electronic transmission, walk-ins, or mail
• Maintain a referral log and adhere to response time guidelines
• Communicate appointment preparation information to families during scheduling
• Return voicemail messages promptly during operating hours
• Coordinate with the authorization team to secure pre-certifications before appointments
• Liaise with patients, parents, and providers regarding pre-certification issues or additional information
• Ensure coordination of care with follow-up plans post-discharge for behavioral health concerns
• Schedule or offer follow-up appointments with licensed behavioral health providers within Nemours or the community
• Provide discharge summaries and psychiatric medication lists to families, behavioral health providers, and primary care providers
• Make post-discharge follow-up calls to confirm adherence and continuity of care
• Communicate with primary care providers if a patient poses a potential danger to themselves at discharge
• Serve as primary liaison for the Behavioral Health USNWR Survey, including data tracking, survey meetings, annual completion, and metric improvement
• Perform additional duties as assigned by supervisors

Requirements

• An associate degree, although relevant healthcare experience may substitute managerial discretion
• At least one year of experience in an administrative healthcare role
• American Heart Association BLS Certification
• Proficiency in written and verbal communication, Microsoft Word, and Excel
• Knowledge of CPT, ICD-9 codes, and medical terminology
• Scheduling experience is preferred but not mandatory

Core Competencies

Demonstrates expertise in patient scheduling, coordination of care, and effective communication with patients and healthcare providers. Proficient in managing patient demographics, insurance details, and pre-certification processes within a behavioral health context.

Highest-signal resume keywords

• Patient Scheduling
• Coordination Of Care
• BLS Certification
• CPT And ICD-9 Knowledge
• Microsoft Word And Excel Proficiency

ATS Optimization Keywords

Hard Skills

• Patient Demographics Collection
• Insurance Details Management
• Referral Log Maintenance
• Appointment Scheduling
• Pre-Certification Coordination
• Discharge Summary Preparation
• Follow-Up Appointment Scheduling
• Data Tracking
• Behavioral Health Knowledge
• Medical Terminology

Soft Skills

• Written Communication
• Verbal Communication
• Interpersonal Skills
• Organizational Skills
• Problem-Solving

Certifications & Qualifications

• American Heart Association BLS Certification

Industry Keywords

• Behavioral Health
• Healthcare Administration
• Patient Care Coordination
• Referral Management
• Continuity Of Care