Behavioral Health Registration and Scheduling Specialist

University Health KC; Kansas City (MO); On-site; USD 60,000 - 130,000; Full time

Job summary

Join a respected healthcare organization as a Behavioral Health Registration and Scheduling Specialist. In this role, you'll be the first point of contact for patients, assisting them with appointments, insurance, and financial processes. Ideal candidates have strong communication skills and at least one year of experience in a similar role. Enjoy being part of a supportive team that values both patients and colleagues.

Benefits

Supportive team environment

Career growth opportunities

Qualifications

• At least 1 year of experience in patient access, scheduling, or a similar healthcare/clerical role.
• Strong communication skills—you’re comfortable talking with anyone.
• Solid keyboarding and written communication skills.

Responsibilities

• Collect important demographic and insurance information from patients.
• Schedule appointments and access patient records using electronic systems.
• Explain health insurance coverage and patient costs.

Skills

Communication

Organizational Skills

Empathy

Education

High school diploma or equivalent

Job description

Behavioral Health Registration and Scheduling Specialist

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Behavioral Health Registration and Scheduling Specialist

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Behavioral Health Registration and Scheduling Specialist

101 Truman Medical Center

Job Location

Lakewood Counseling Service, Recovery Health Services, UH Behavioral Health

Kansas City, Missouri

Department

Patient Access Behavioral Health UHTMC

Position Type

Full time

Work Schedule

8:30AM - 5:30PM

Hours Per Week

40

Job Description

Join Our Team as a Patient Access & Scheduling Representative!

Make a real difference from the front lines of care.

Are you someone who loves helping people, keeps things organized, and knows how to brighten someone’s day—even over the phone? Then we’d love to meet you!

As a Patient Access & Scheduling Representative, you’re the first point of contact for our patients. You'll be gathering important info, helping them understand their health benefits, scheduling appointments, and guiding them through the financial side of care—all while bringing your A-game for service and support.

What You’ll Be Doing

• Chat with patients and their families to collect important demographic and insurance information.
• Use our electronic systems to schedule appointments and access patient records.
• Explain health insurance coverage and patient costs in a way that makes sense.
• Answer phone calls and respond to appointment requests with empathy and efficiency.
• Make sure all paperwork and records are accurate, complete, and up-to-date.
• Collect co-pays and help patients connect to financial resources if needed.
• Get pre-certifications and authorizations to ensure smooth service delivery.
  
  

What You Bring

• A high school diploma or equivalent (yep, that’s the baseline!).
• At least 1 year of experience in patient access, scheduling, or a similar healthcare/clerical role.
• Strong communication skills—you’re comfortable talking with anyone, from patients to insurance reps.
• Solid keyboarding and written communication skills (you’ll be using both every day!).
  
  

Bonus Points (Preferred but not required!):

• You’ve got a good handle on basic medical terminology.
• You’ve worked as a Patient Access Rep before—either here or at another healthcare facility.
  
  

Why You'll Love It Here

• You’ll be part of a supportive team that truly cares about people—patients and coworkers.
• You’ll help patients feel seen, heard, and taken care of from their very first interaction.
• You’ll grow your career in a respected, mission-driven healthcare organization.
  
  

Ready to join a team where your communication skills and compassion truly make a difference?

Apply today—we can’t wait to meet you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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